I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 191 - 200 of 995 reviews
LD
I spoke with micheal who was very…
I spoke with micheal who was very helpful and was able to speak me through all of the steps and was very polite and patient
Date of experience: February 26, 2025
SH
Thanks to Mateusz
Thanks to Mateusz for providing a quick and easy online response regarding my stolen phone, excellent customer service with a prompt process.
Date of experience: February 26, 2025
AB
I wanted to add something to my plan
I wanted to add something to my plan, Mateusz was very helpful. Everything went though with out any problems.
Date of experience: February 26, 2025
NA
Mateusz was very helpful
Mateusz was very helpful Thank you
Date of experience: February 26, 2025
AR
Mateusz was super helpful today.
Mateusz was super helpful in helping me to log into my Superdrug mobile, guiding me through the process step by step.Their assistance was beyond exceptional, not only were they guiding me through the process, they made it stress-free and pleasant.
Date of experience: February 22, 2025
PA
Mate was excellent
Mate was excellent, he really gave me good service
Date of experience: February 19, 2025
VF
Quick and easy online Comms
Quick and easy online Comms Unfortunately the problem couldn't be resolved due to a glitch with my email address. The userid and password didn't match, yet it was correct so created a new account, but then a vicious cycle went around and around saying, account already exists. CS, namely, Marta, Mateusz and Vinnie, worked very hard, even reset my password (twice) but even then it wouldn't work and I couldn't login to activate my roaming, 30 day rolling contract SIM. I now need to wait 5 days, but by then I'll be back in the UK
Date of experience: February 18, 2025
NC
Courtney is a credit to Superdrug chat team
Courtney was very helpful in resolving my query, very quick to reply and very polite, what a credit to your team she is :)
Date of experience: February 18, 2025
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