Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

856 total β€’ Write a review

Showing 51 - 60 of 852 reviews
A
5 out of 5 stars

Excellent service

Excellent service

Date of experience: June 24, 2025

MS
3 out of 5 stars

When installing it had to tell the…make sure you cover everything

When installing it had to tell the installer to either cover his boots or take them off as I have a cream carpet πŸ€” after he left i went into the room and brick dust on the carpet still trying to get it out

Date of experience: June 24, 2025

FK
5 out of 5 stars

Changed from MTH to Squirrel

Changed from MTH to Squirrel, very smooth transition, router arrived when they said it would plugged in and all working on the day they said it would, absolutely no issues customer service has been excellent internet is rock solid and at great price, highly recommend squirrel

Date of experience: June 24, 2025

LA
5 out of 5 stars

Good immediate communication and…

Good immediate communication and workmen came one after each other. Up and running once router was set up. Pleased so far πŸ˜€

Date of experience: June 24, 2025

A
5 out of 5 stars

No problems

No problems. Have had to reset twice but suspect that is more to do with Sky Q than Squirrel.

Date of experience: June 24, 2025

DJ
5 out of 5 stars

Top Level Customer Support

I was switching over from Virgin to Squirrel and, long story short, because I run a couple of media and gaming servers, I ran into some issues. It was the weekend so I sent an email, intending to phone Monday morning anyway. No need to. I was contacted by Harrison P via email just after nine am and with a little back and forth, they were able to sort my Internet issues with half an hour. I've gotta say it's so refreshing to be able to communicate directly with somebody who can make account adjustments and give technical help promptly amd efficiently. Thank you Harrison P and well done Squirrel, as hiring the right staff is the best base for any business.

Date of experience: June 23, 2025

Mk
5 out of 5 stars

Squirrel were really easy to get…

Squirrel were really easy to get started with, they arranged the installation quickly and when I had questions their online support was super helpful and covered everything. After the install the router came the next day and was a simple case of plug and go, worked out of the box. So far the speed has been perfect, just as advertised.

Date of experience: June 23, 2025

M
5 out of 5 stars

Happy I swapped to Squirrel

After being with KCom for years I was sceptical about changing broadband providers, but now so glad I have. Ive only been using Squirrel for a short time but so far so good and a lot cheaper

Date of experience: June 21, 2025

tn
4 out of 5 stars

every thing weht smoothly no probs

every thing weht smoothly no probs

Date of experience: June 20, 2025

S
5 out of 5 stars

Great service and performance

Great service and performance

Date of experience: June 20, 2025

Previous1β€’β€’β€’567β€’β€’β€’86Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.