Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

Installation and set up very easy thank…

Installation and set up very easy thank you !!!

Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

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All reviews

856 total β€’ Write a review

Showing 41 - 50 of 852 reviews
R
1 out of 5 stars

actually awful internet

actually awful internet. the floor above where its placed gets 11mb download speed despite us getting the best possible package (900mb). save urself and go somewhere else

Date of experience: July 1, 2025

DC
1 out of 5 stars

Every time I want to watch or listen to…

Every time I want to watch or listen to something it costs more money naturally not explained to me when i signed the Micky mouse contract.

Date of experience: July 1, 2025

AP
2 out of 5 stars

Install was terrible and the actual…

Install was terrible and the actual service isn't much better 200mbps instead of 900

Date of experience: July 1, 2025

Mg
4 out of 5 stars

Great so far

Great so far

Date of experience: June 27, 2025

OM
5 out of 5 stars

Professional,

Professional,

Date of experience: June 27, 2025

LT
5 out of 5 stars

The whole process was so simple I wish…

The whole process was so simple I wish I had done it before

Date of experience: June 26, 2025

AO
4 out of 5 stars

On installation the router and WiFi…

On installation the router and WiFi extender needed repairing which then allowed me to change the WiFi on 3 Sky Tv pucks. All sounds so simple but wasn’t at the time. Thanks to Pat and the support team for being very clear, and patient when talking me through the potential changes required- including SKY set up!

Date of experience: June 26, 2025

MS
5 out of 5 stars

Came early which is never a bad thing

Came early which is never a bad thing, they were quick to install and I get get better coverage then I did with KC so I'm very happy at the moment thank you squirrel

Date of experience: June 25, 2025

c
5 out of 5 stars

Excellent installation

Excellent installation. WiFi easy to set up. WiFi has been in a week now and I have had no issues

Date of experience: June 25, 2025

c
5 out of 5 stars

Satup was fast

Satup was fast, easy and im getting decent speeds.

Date of experience: June 25, 2025

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