Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

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All reviews

856 total β€’ Write a review

Showing 61 - 70 of 852 reviews
Mw
5 out of 5 stars

I have just joined and it's early days…

I have just joined and it's early days but everything seems to be OK at the moment was easy to get signed up with your colleague happy with the price a month as I was paying bit more with k kom so at the moment it's happy days if I have a problem I know who to call

Date of experience: June 20, 2025

MC
5 out of 5 stars

All done at appointed time

All done at appointed time, installation very quick and very tidy. Phone connection cam through on appointed day very happy

Date of experience: June 19, 2025

TW
5 out of 5 stars

Would recommend Squirrel

Would recommend Squirrel Phone call answered promptly and professionally

Date of experience: June 18, 2025

AG
5 out of 5 stars

Good Service

Good Service and good customer service with the Engineer during installation. But Router should arrive before installation not after installation so that the Engineer can assist customers who might not know how to set it up. Other than that good speed, good connectivity so far and good price, so I definitely recommend it for others.

Date of experience: June 18, 2025

AL
5 out of 5 stars

Engineer fitted the cable quickly and…

Engineer fitted the cable quickly and explained about the router to me before it csme

Date of experience: June 16, 2025

A

Ant

US

5 out of 5 stars

Install went nice and smooth

Install went nice and smooth, received router plugged it in and all was good for 2 days,then problem with connecting to actual web even though WiFi signal was excellent,after a couple of online conversations with there technical guys( using hotspot off my phone)they decided to send me a new router out,which solved all the issues,so cannot fault the excellent service

Date of experience: June 15, 2025

IJ
5 out of 5 stars

SQUIRREL INTERNET

Just a quick message with regards to Squirrel Internet. I have been with them for 18+ months now Never had any issues speeds are fantastic, as promised no price increase during my contract. Most pleasing whenever I have called customer services they answer within 2 mins which Is highly impressive. I spoke with Patrick recently was very polite, knowledgeable and answered all my questions to my full satisfaction. It's the reason why I felt compelled to write a review. Keep up the excellent service.

Date of experience: June 15, 2025

TF
5 out of 5 stars

Very pleased

Very pleased. Installation was quick and efficient - shame the hub was not installed at the same time but makes sense to check the connection first (and different company!). Speeds achieved are better than previous supplier and cost is less than half.

Date of experience: June 13, 2025

DD
5 out of 5 stars

So far

So far, everything just went smoothly. Since its ip i don't need to mess around with ppp username and passwords. You guarantee 500 mbps with a wired connection but I typically get 890 mbps over wireless. My streaming seams to work better too, customer service was very informative for me.

Date of experience: June 13, 2025

JP
2 out of 5 stars

Disappointed

Read the reviews and got excited to find a great priced contract. Filled out a request form for installation, arranged a day/time slot (between 12pm-5pm). Received 2 reminders of the date/time. We made sure one of us was available and not at work. No one turned up, no one got in touch. I rang, no apology, just that they would look into it. We decided to cancel.

Date of experience: June 13, 2025

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