Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

Installation and set up very easy thank…

Installation and set up very easy thank you !!!

Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

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All reviews

856 total β€’ Write a review

Showing 171 - 180 of 852 reviews
EW
5 out of 5 stars

Kept me informed of all that was going…

Kept me informed of all that was going to happen. Quick and easy insulation. All very pleasant. Upto now going well.

Date of experience: April 25, 2025

IC
5 out of 5 stars

Much better value than Kcom

Much better value than Kcom, engineer turned up bang on time. Now paying half the price for a much faster package

Date of experience: April 25, 2025

MG
3 out of 5 stars

Internet is good on ground floor where…

Internet is good on ground floor where router is but upstairs signal and speed not great unlike Plusnet who had good signal throughout the house. So bit disappointed in router signal strength.

Date of experience: April 25, 2025

WF
3 out of 5 stars

Fast internet, but a couple of issues

Although the new router seems to be working ok and the internet download speed is close to the promised 900Mbps, there have been a couple of issues with the installation and switchover to Squirrel. The first issue was when uSwitch failed to contact Freedom Fibre about the change in service, delaying installation by 9 days. The installation took over a day because of some complication but was not communicated directly to me as I was at work. Finally, my upload speed is around a third of the download speed, so it seems the complications with the new line were not fully resolved. I appreciate that Squirrel may not be directly responsible for these problems, but hopefully they can use this information to support smoother customer service in future.

Date of experience: April 24, 2025

c
5 out of 5 stars

easy to switch & super fast

easy to switch, super fast (like really fast); I downloaded a 5.5GB Ubuntu ISO in under a minute! Pleasant installation guys, and a simple setup; I wanted to use my own Draytek router and it was no problem to set that up instead of the Linksys one they provided (which was probably an OK router, I’m just fussy). I’d recommend Squirrel they’re better than some of the main ISPs and cheaper.

Date of experience: April 24, 2025

sw
5 out of 5 stars

Smooth installation with no hassle

Smooth installation with no hassle. Very good service so far.

Date of experience: April 24, 2025

CR
5 out of 5 stars

Worth it!

Very easy experience, came and installed and was done quickly and no mess left behind. And install was easy also.

Date of experience: April 24, 2025

JW
5 out of 5 stars

Can't fault the instalation teams at Squirrel Internet Ltd

Can't fault the instalation teams in bringing Squirrel Internet to my home. They were very efficient, polite and friendly.The router arrived on time and although I'm not tech savy was easy to get working. Getting a good signal at the moment and its a just a phone call away should I need help or advice.

Date of experience: April 24, 2025

c
3 out of 5 stars

The installation was good

The installation was good, the internet wifi is very poor 50-100mb you have to be wired to get the speed advertised

Date of experience: April 24, 2025

TW
5 out of 5 stars

Excellent service

Excellent service

Date of experience: April 24, 2025

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