Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

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All reviews

856 total β€’ Write a review

Showing 91 - 100 of 852 reviews
c
5 out of 5 stars

Amazing provider

Amazing provider. No issues so far. Faster, more reliable and cheaper than my previous provider (KCOM).

Date of experience: June 5, 2025

V
3 out of 5 stars

I was expecting to get 900mbps but

I was expecting to get 900mbps but I'm only getting 600mbps. Not as advertised.

Date of experience: June 4, 2025

gh
5 out of 5 stars

Shane C was super fantastic

Shane C was super fantastic, first class installation would recommend five star ⭐ ⭐️⭐️⭐️⭐️

Date of experience: June 4, 2025

MR
5 out of 5 stars

Great

Really quick and easy to set up

Date of experience: June 4, 2025

R
5 out of 5 stars

first call company would recommend to every one

came on the day stated and install the cable the following day router arrived and was up and running

Date of experience: June 4, 2025

c
2 out of 5 stars

Installation was not a good first impression

Connection is stable and speed is as advertised, however the install could have been better and isn't a great first impression for the company. "Another contractor" arrived to run the cable from the pole in the street to the house 2 weeks before the booked install date, which would have been fine, except they arrived with no warning and drilled an anchor point into the house without knocking on the door. When challenged only responded with "it's in the contract" - I checked, it isnt. Then left the coil of cable in a pile on the drive causing a trip hazard and several broken cable ties in the roadway. The cable has to run through/over a tree which I can only imagine they threw the coil of cable over the top of and probably landed on the car on the driveway.

Date of experience: June 3, 2025

LD
5 out of 5 stars

Everyone has been polite patient and…

Everyone has been polite patient and helpful

Date of experience: June 3, 2025

L
5 out of 5 stars

There is no complaint so far about the…

There is no complaint so far about the broaband speed. It responds to our expectation.

Date of experience: June 3, 2025

JC
1 out of 5 stars

Customer services the worst ever

Customer services the worst ever. When I was changing address and asked then to transfer to new address they could not supply the service in East Riding of Yorkshire. They could not fulfill their contract. Then total unreasonable. Proof of the new address required. Over half a dozen different documents supplied to prove move. East Riding council email as to were I am living rejected. They will only accept a solicitors paid letter. Bottom line they could NOT supply the service. Total bullies thereafter.

Date of experience: June 3, 2025

MB
1 out of 5 stars

Ever since I informed squirrel I was…

Ever since I informed squirrel I was cancelling my contract at the end of my 24 month period the performance of my internet has plummeted, Ive now got really slow download and upload speeds and connection constantly drops.

Date of experience: June 2, 2025

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