Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

Installation and set up very easy thank…

Installation and set up very easy thank you !!!

Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

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All reviews

856 total β€’ Write a review

Showing 81 - 90 of 852 reviews
Mk
5 out of 5 stars

Efficient installation

Efficient installation. It was easy enough to connect up. Service is excellent so far.

Date of experience: June 9, 2025

jw
5 out of 5 stars

Very happy with product

Very happy with product

Date of experience: June 9, 2025

JB
5 out of 5 stars

Great customer support - very fast fibre cable repair.

Have been a customer of Squirrel for about 6 months. Really easy process getting everything installed initially then it's all worked very well - great upload and download speeds with no breaks in service. They've been praised for their customer service and I agree. We phoned them one Friday morning due to broken fibre cable outside, which was our fault not theirs. They were easy to contact and by the end of the very same day they had been out to replace it and didn't even charge us. You can't ask better than that. Very impressed!

Date of experience: June 7, 2025

TT
5 out of 5 stars

Excellent from start to finish…

Excellent from start to finish everything in place just could not get any better, I was kept in touch at all times with squirrel.thier help and support back up second to none.makes a pleasant change not having to wait for an hour on the end of a phone.

Date of experience: June 6, 2025

GN
5 out of 5 stars

Internet speed is very good and the set…

Internet speed is very good and the set up after moving from comp was painless and easy would recommend

Date of experience: June 6, 2025

Km
5 out of 5 stars

Good company fast Internet no drop outs…

Good company fast Internet no drop outs would recommend squirrel and reasonable priced packages

Date of experience: June 6, 2025

E

Ed

US

5 out of 5 stars

Great so far

Not had any issues in our first two weeks. Good speeds and better coverage round the full house compared to kcom.

Date of experience: June 6, 2025

c
5 out of 5 stars

New install and very happy

Quick install of internet and the staff have been very helpful and polite throughout, the speed and stability of the internet has been great

Date of experience: June 5, 2025

J
5 out of 5 stars

A very good and professional experience

A very good and professional experience

Date of experience: June 5, 2025

MG
5 out of 5 stars

We have had a very good experience from…

We have had a very good experience from start to finish of the installation. Great contact to keep us informed of the progress. Installation was quick and clean. We don't regret changing over. The price is over half what we were paying at Kcom. Go for it.

Date of experience: June 5, 2025

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