Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total β€’ Write a review

Showing 101 - 110 of 852 reviews
N
5 out of 5 stars

Install went well

Install went well, speed as expected, no complaints πŸ‘

Date of experience: June 2, 2025

c
1 out of 5 stars

The man on the phone was rude tried to…

The man on the phone was rude tried to explain my problems to him that I’m a single person on universal credit with a disability and health condition but tried to charge me 500 pound because I told them the Wi-Fi wasn’t that great in my house told me I had to pay a lump sum of money to leave then refused to give me his name and the manager to talk to, I’m honestly so disappointed

Date of experience: June 2, 2025

JS
1 out of 5 stars

Bargain basement

Purchased Fibre 900 but download speeds are at best 860Mbits on an ethernet connection. Upload speeds are around 920Mbits. This indicates serious contention. In other words, they're heavily oversubscribed – too many users (when I spoke to their tech support, they say the network is simply busy and this is to be expected). Given they're cheap as chips, I guess oversubscription is to be expected, but I didn't sign-up for a second-rate service. They simply say they only guarantee at least 60% of the advertised speed, so it could be as bad as 540Mbits and they wouldn't even raise an eyebrow. They spam me with special offers, too, with no unsubscribe button (they pretend these are "operational" emails, about important service issues; by doing this, they are breaking the law). Finally, just before I had the service installed, they came out with a special offer lower than what I was paying. I asked if I could switch to that, and they said no. Great customer service, to boot, and a terrific way to start a relationship with them.

Date of experience: June 2, 2025

SG
5 out of 5 stars

Great Service for 400 mbps GigaClear Connection

Good Sales Team, Answered all my questions. Flawless installation outside and inside. When they installed the cable they took the same route as the telephone line from the telegraph pole to the house. Inside show them where I wanted and they just go on with it. No mess left behind after drilling through walls all vacuumed as it was being drilled. Only interesting part is GigaClear who installed the connection can not test the line after installation as they only have a router that connects to a GigaClear network. Some thought lacking there by GigaClear especially as they allow other companies to use there network. So all we could go on was the fibre box had the green light to say it was talking AOK to the other end. You would have thought they would have some way to test it before switching it on full to the Squirrell network. However, the router arrived next day and it just worked. So all was not lost. Well that was a big improvement from my old 49mbps ADSL to 400mbps fibre. I played with it for a day on the supplied Zyexel router to make sure the connection was working ok. The next day then removed the supplied router and put my old one back in as don't have time to reconfigure a new router. My old router was Draytek Vigor that has a failover Ethernet WAN connection. Confgured that rebooted and then pulled the ADSL plug out the wall. Within a few seconds it saw the ADSL had been lost and hey presto retrieved the Squirrel fixed IP from the fibre box and it just works. Fantastic. Teams video chatting is a bliss now. YouTube is constantly in HD 1080p without buffering. Even my poor ole trusty raspberry pi's which i thought were slow have suddenly come to life. Didn't realise just how slow the old ADSL line was making them run when they did an update. However, updating them now is no longer a task. Blink and you miss it. Really pleased so far with the squirrel internet gigaclear brown 400 mbps installation. Couldn't ask for more, great service thanks.

Date of experience: June 1, 2025

M
1 out of 5 stars

I do not recommend squirrels because…

I do not recommend squirrel because they do not provide a stable internet connection. Last month there was no internet for 2 days and it was a weekend and today there is no internet access again. I moved to them a year ago and during this year it happened every now and then. I'm just waiting for my contract to end so I can move out of them.

Date of experience: June 1, 2025

MS
5 out of 5 stars

Don't go nuts, get Squirrel internet!

I don't make a lot of recommendations online, but for Squirrel I have to make an exception. I've been a Virgin customer for many years (10 or more), but the option to switch to Fibre was too good to miss. I chose Squirrel based on the packages available and to be honest the name too, and I must say that I have been *thoroughly* impressed all the way through. The engineer who came to install the cable (which in my case goes from the closest telegraph pole, from which my old BT copper phone line comes too) was on time, courteous, and above all clean! Top marks there. I have a non-standard setup in my home with my own router, and didn't want to use the supplied one as mine is part of a more complex system and all working fine. I contacted Squirrel support to ask how to configure the system myself, and their support engineer (Daniel B) was exceptionally helpful. I was very impressed. The only slight issue I had was with phone setup, as I went for a package that included home phone. If I were using the supplied router this would have worked out of the box, but as my system was more complex I had to set this up myself. Once again, Daniel B was super helpful and got me working after a quick email, *ON A SATURDAY*. I'm really impressed with Squirrel and their support. And my internet is unbelievably quick, 945Mbps down and an astounding 545Mbps up. All in all I could not recommend Squirrel more. Thankyou!

Date of experience: May 31, 2025

MS
5 out of 5 stars

Lower cost broadband in Kingston upon Hull

Met sales person in ASDA Hessle, quick chat about the setup and process, passed him my bank details and an installation date was set. MS3 squirrel sorted out details with my existing broadband and telephone provider, who then offered a lower monthly cost than they were currently charging. This was still higher than Squirrel. Lines were installed on Wednesday and router came on Friday. 3 mins to unplug old and put in new router with cables and telephone connection. No change to service speed. Matches KCOM no issues. Only issue, KCOM also cut off email service. No Karoo.co.uk once you leave. I did manage to get an extension to the service as everything happened so fast so that I could inform friends and services about my new email connection.

Date of experience: May 31, 2025

MS
3 out of 5 stars

I’m getting nowhere near 900mb like it…

I’m getting nowhere near 900mb like it said.

Date of experience: May 30, 2025

KD
5 out of 5 stars

Excellent

The internet was installed on time without any issues. The equipment was set up very neatly. The internet works perfectly at a great price.

Date of experience: May 30, 2025

CW
4 out of 5 stars

Very good service

Very good service, never really had an outage but the 900mb we paid for is only available for direct wired. The wireless connection does vary from 170+ to 400mb. We run many devices and have a constant good connection for streaming not had any buffering ever. I lost too many days with Virgin to count, I would give the whole set up 8.5/10 . If you have devices that only work on 2.4ghz, customer services can split it so you have 2 visible connections. We should have been told that as I toiled trying to connect my cameras up. I did have to get on the floor to connect up the router to the wall mounted box, but it was fine. All in all I really like the service, NO mid term increases. I definitely recommend after 6 months.

Date of experience: May 30, 2025

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