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Sportsdirect.com has room for improvement based on customer feedback. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
I paid for next day delivery as we needed shoes quickly for a school event. The courier couldn't deliver and has now said two days from now which is useless. One day would be alright but for no reason two days later is the reason amazon is doing so well. I now find that there is no customer service. Just somewhere to put questions and get generic answers. This is why one company has taken over the online shopping and I should have gone with the herd.
Great communication, fast delivery. My husband loves the shorts.
Paid for item at 8:30 the night before and received the next day excellent service.
The golf clubs ordered. Confirmation follows with expected delivery date 9th July. Approximately one week. I received an email three days after my order, confirming the clubs will be delivered four days earlier than expected. Absolutely delighted. Excellent customer service.
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Ordered on Thursday and delivered on Saturday! Very quick service and shoes were packaged well, with no missing items. Very happy with this order.
Date of experience: July 5, 2025
Easy to order. Delivery good. Love my new t-shirts also great value. Thanks for the little extra in the bag.
Date of experience: July 5, 2025
I was sent a wrong item, one golf club of a half set was incorrect. Asked for a replacement, told i could only get a refund as you didn't have any replacement clubs even though they were showing as stocked. I replied that they were still available to order and miraculously a club was found and sent. Took a week no club, lost or destroyed by EVRI, so another club sent, this also was lost by EVRI, I was refunded I didn't want a refund I wanted a club to make up my set. Ordered the club again, paid Β£11.99 to be sent overnight by DPD it's now delayed. Abysmal
Date of experience: July 5, 2025
US
Use of awful delivery company - STOP USING THEM I ordered twice the same items and both times the delivery company you use either loss the order or didnβt follow instruction properly which resulted in the items being stolen. Despite this, you are still using the same delivery company. I have had to order for a third time (very reluctantly) and again same delivery company is being used. Letβs see what happens.
Date of experience: July 5, 2025
It was easy to find what I needed. What I bought was value for money and the delivery was spot on. That's why I've ordered some more
Date of experience: July 5, 2025
I paid for next day delivery bevsuse I was promised it and you failed me.
Date of experience: July 5, 2025
