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Sportsdirect.com has room for improvement based on customer feedback. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
I paid for next day delivery as we needed shoes quickly for a school event. The courier couldn't deliver and has now said two days from now which is useless. One day would be alright but for no reason two days later is the reason amazon is doing so well. I now find that there is no customer service. Just somewhere to put questions and get generic answers. This is why one company has taken over the online shopping and I should have gone with the herd.
Great communication, fast delivery. My husband loves the shorts.
Paid for item at 8:30 the night before and received the next day excellent service.
The golf clubs ordered. Confirmation follows with expected delivery date 9th July. Approximately one week. I received an email three days after my order, confirming the clubs will be delivered four days earlier than expected. Absolutely delighted. Excellent customer service.
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www.sportsdirect.com100 total • Write a review
I have bought a few items from Sports Direct and the whole process is so easy and efficient from the app itself to delivery. Always easy to find what I need on the app and it's delivered to me by Evri within 2 days. Great value too. Very happy customer!,
Date of experience: July 5, 2025
Ordered 3 pairs of shorts, only sent 2. Wouldn't mind but when they charge you 5 quid delivery, you'd think they could get the order right.
Date of experience: July 5, 2025
I'm very happy with both the service and the quality of the goods. Everything arrived as expected. It's clear that great care is taken to ensure customer satisfaction. I’ll definitely order again and would gladly recommend to others!
Date of experience: July 5, 2025
Quick delivery of an excellent-quality garment that fits well, is beautiful, and warm.
Date of experience: July 5, 2025
US
I ordered a football for my grandson for his birthday, paid for standard delivery only to find Sports Direct had “lost” it in their warehouse. Customer service person named Eliza said they can’t compensate by sending another by next day only standard delivery. Thank you useless Sports Direct for spoiling my Grandsons birthday, I will never be using your company again. It’s no wonder companies like Temu and Shein do better than British companies when customer service doesn’t count at all.
Date of experience: July 5, 2025
US
Turns out SportsDirect use Evri to deliver only Evri constantly fails to deliver in my area... parcels are 'lost' and it takes weeks for refunds etc... When you try to report this to SportsDirect the auto chat bot refuses to let you speak to a human. Result, I will never buy from SportsDirect again. Useless.
Date of experience: July 5, 2025
Fantastic service delivery and product. Fast and efficient and so much cheaper than other websites.
Date of experience: July 5, 2025
