Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
Spitfire Network Services Ltd receives high praise for its customer service and reliable internet solutions, with many reviewers highlighting the exceptional support provided by account managers like Alan Joy and Shivani. Customers appreciate the company's ability to find tailored solutions and maintain good communication throughout the process.
However, some consumers express frustration with the service stability, citing issues such as prolonged outages and unfulfilled promises regarding service readiness. A few reviews mention dissatisfaction with specific products like "FireSwitch," which did not meet expectations. Despite these criticisms, the overall sentiment remains positive, with a significant majority of reviewers recommending Spitfire for its attentive service and effective problem-solving.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 2.0 | 1 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spitfire has been amazing for us as a company”
“the customer service of this company is utterly shocking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Spitfire Network Services Ltd is #3 of 5 on overall rating in this group.
60 reviews of Spitfire Network Services Ltd. Filter by what matters to you.
Spitfire is easy to communicate with, initially called while i was busy but arranged a call back at a quieter time, Umar was knowledgeable and easy to understand and was prepared and ready for the call, the call back was exactly when arranged to the minute, overall a nice experience
Available, and responsive, at all times.
Robust and reliable service provision of our fibre ethernet leased line. Great customer service. Would recommend.
Great company to work with, honest with the solutions they provide
Quick answers to the questions people ask most.
Spitfire Network Services Ltd has a mix of reviews, including a strong 5/5 rating from many customers praising their service and support. With years of experience and real customer testimonials, they are recognized as a legitimate provider in the internet services sector.
No, Spitfire Network Services Ltd is not a scam. Verified reviews show a pattern of genuine customer experiences, though some have reported issues with customer service and service stability.
Spitfire Network Services Ltd offers a range of internet services, including broadband and phone system solutions. Many customers have expressed satisfaction with their tailored solutions and support.
Pricing details are typically provided upon inquiry, with customers appreciating the value for money offered. Payment methods may vary, but they generally accept standard business payment options.
Customers can reach Spitfire's support team through their website or by contacting their account managers directly. Many reviews highlight positive experiences with customer support representatives like Alan Joy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great customer service
Great customer service and always ever helpful for a business such as ours. Special mention to Umar Hussain for being a great and reliable account manager
Since having Spitfire services specifically with our broadband and telecom's we haven't had any issues with the services. The account managers are always in contact asking if there is anything we need and its always arranged before they call which is also more convenient especially when running a business. I would definitely recommend their services.
Always found the team at Spitfire to be very helpful and proactive on all matters.
Umar was very helpful and able to assist me an understanding of our account which was set up prior to me joining the business.
All the team at Spitfire are professional and friendly. They are always quick to respond and always help whenever I have needed anything from them. Would happily recommend to be used.
I had been with Spitfire for almost 3 years, and the line service was fine. Nearing the end of the contract, we converted from a copper line to a leased line. We ultimately decided to go with a different provider (at no fault to Spitfire). However, part way through the changeover process, the copper line ceased to function. Multiple calls were made to attempt to fix the wire, but the line was never made to function. Spitfire has admitted to this. However, because I spoke with the Account manager within 72 hours, not the technical support team, in their view, the line was repaired, and thus I would be liable to pay for the line. As the line was being discontinued, I had spoken with the account manager that there was no need to fix the line, especially if there was one month left in the service (it would incur much cost to Spitfire for little gain). Spitfire investigations refused to take into account that I had spoken with the account manager. Their investigation has confirmed this. On top of this, I continued to receive harassing calls from three different people chasing me for payment, whilst the investigation was happening. Each person did not know that the discussions were happening in the background. Very poor service, and I would have expected better from Spitfire. --- Update I can confirm that the line was not repaired properly and was not in use (hence the review). So, if you read Spitfires response, instead of trying to resolve the issue, they quote language in the terms and conditions, and blamed BT Openreach. You have to ask yourself, is this a customer service focused
Jared's knowledge of our system and how the changes will affect us. Love the friendly professional approach Jared has.
It was great to receive this telephone call from Umar Hussain. Umar phones on a regular basis to review our services and see if we need any further help. Umar is extremely professional and experienced with a great wealth of knowledge. Very happy customer.
Spitfire provided the company I work for with a dedicated VOIP network with excellent QoS. They managed the transition from our prior analogue telephone service very well with little disruption to our work. Since then the aftersales support from our account manager has been proactive and excellent.
Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
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