Clear and helpful
We have been working with Spitfire for a few years now and always found them to be helpful and efficient. All communication is clear and helpful.

Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
Spitfire Network Services Ltd receives high praise for its customer service and reliable internet solutions, with many reviewers highlighting the exceptional support provided by account managers like Alan Joy and Shivani. Customers appreciate the company's ability to find tailored solutions and maintain good communication throughout the process.
However, some consumers express frustration with the service stability, citing issues such as prolonged outages and unfulfilled promises regarding service readiness. A few reviews mention dissatisfaction with specific products like "FireSwitch," which did not meet expectations. Despite these criticisms, the overall sentiment remains positive, with a significant majority of reviewers recommending Spitfire for its attentive service and effective problem-solving.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 2.0 | 1 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spitfire has been amazing for us as a company”
“the customer service of this company is utterly shocking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Spitfire Network Services Ltd is #3 of 5 on overall rating in this group.
60 reviews of Spitfire Network Services Ltd. Filter by what matters to you.
We have been working with Spitfire for a few years now and always found them to be helpful and efficient. All communication is clear and helpful.
Seamless transition of broadband services from another supplier and great customer service to boot. Would not hesitate to recommend them.
Fantastic support and prompt assistence when needed from account manager Chris. Pricing model is very competitive!
Quick answers to the questions people ask most.
Spitfire Network Services Ltd has a mix of reviews, including a strong 5/5 rating from many customers praising their service and support. With years of experience and real customer testimonials, they are recognized as a legitimate provider in the internet services sector.
No, Spitfire Network Services Ltd is not a scam. Verified reviews show a pattern of genuine customer experiences, though some have reported issues with customer service and service stability.
Spitfire Network Services Ltd offers a range of internet services, including broadband and phone system solutions. Many customers have expressed satisfaction with their tailored solutions and support.
Pricing details are typically provided upon inquiry, with customers appreciating the value for money offered. Payment methods may vary, but they generally accept standard business payment options.
Customers can reach Spitfire's support team through their website or by contacting their account managers directly. Many reviews highlight positive experiences with customer support representatives like Alan Joy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent service - regular check in from account manager Archie.
Never had any issues with billing, support or SIP trunks.
25/4 order placed 29/4 payment of £453 made 1/5 informed couldn’t provide me with I ordered as a fault with the router. 3/5 informed could provide a different router which was cheaper, I agreed to this and the tensing amount to be refunded 8/5 informed that account application was with FD for approval 10/5 still not looked at by FD 10/5 cancelled order & asked for a refund. 22/5 still no refund
We wanted to move to Spitfire as our SIP Trunk provider, but they have the most intrusive, awkward, bizarre, and unnecessary requirements to be given ALL of your personal information. In order to apply to be able to give them your money, they give you a number of forms to fill in, including a "Credit Application Form" - except you aren't applying for a credit account - they aren't providing a credit account. They want your name, home address, date of birth, telephone number, a copy of your letterhead, and a recent utility bill, so that they can credit check you, to NOT give you credit! This applies even when you are paying by credit card. Oh, they also, of course want the full details of your card, including the CVV, so they can charge your card every 14 days (!) And of course, they have several copies of your signature. That info is filled in on paper forms to be returned to them, and of course that means anyone with access to these forms has all the information required to potentially make life very difficult for the unfortunate person handing over their entire catalogue of identity information plus full credit card details. Think they'd be immune from hacking or data leaks? No other organisation seems to be, so why take your chances handing over all your identity details to this lot? Of course, very little of this information is truly required to credit check people - so why do they want it? And all this information just to spend a whole £12 a month with them? They appear to have extreme paranoia that you are potentially penniless, disreputable, and perhaps even dishonest, and likely to make off with their £12.00.... Just find another provider, believe me, it's easier and safer!
Patience of a saint! It's been a hectic few weeks for me setting up and dealing with all sorts. I have to say that Jim Farquharson there is a real professional and valued employee of the company. He's been so patient with us and so Spitfire is the go to for future needs / recommendations. In the UK you don't get good service these days so it was much appreciated, even being a difficult and slow customer to him which I apologise for again, he was polite, really on the ball and very helpful. No one else could port a number from AWS that I tried! Keep up the good work and I hope to see Spitfire continue to do great business.
We have had a contract with Spitfire for quite a few years and are pretty happy with it. Just had an account review with Umar Hussain and he was very helpful.
Never had any issue with their services. Great customer service too.
They anticipated the need to be ready for the switch from analogue to digital phone calls. Proactively sent me the new router required to effect the transition and correctly set the day to make it operational. On the day all transferred satisfactorily with a couple of niggles related to Sky and our BT phone no that were quickly upgraded to Josh Rampley (senior technical mgr) who solved them both quickly, efficiently and courteously. My excellent service from Spitfire is now 25 years and not only have they never let me down and are always available, they are also outstanding value. When I moved our mobiles to Spitfire after 35 years with BT. BT asked if they could reduce their price to keep our business. When I told them Spitfire’s prices, they gave in and could not match them
From start to finish, Chris was thorough and helpful. Very easy to deal with, and good communication throughout the process made it a lot easier to work with.
clear and informative
Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
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