Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses.
Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
Spitfire Network Services Ltd has a positive customer experience.
Spitfire Network Services Ltd receives high praise for its customer service and reliable internet solutions, with many reviewers highlighting the exceptional support provided by account managers like Alan Joy and Shivani. Customers appreciate the company's ability to find tailored solutions and maintain good communication throughout the process.
Read full summaryShow less
However, some consumers express frustration with the service stability, citing issues such as prolonged outages and unfulfilled promises regarding service readiness. A few reviews mention dissatisfaction with specific products like "FireSwitch," which did not meet expectations. Despite these criticisms, the overall sentiment remains positive, with a significant majority of reviewers recommending Spitfire for its attentive service and effective problem-solving.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
60
100%
-1.0
● Low
4.4 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
2.7▼ 1.0
12-month avg
4.0
All-time
4.4
Category avg
4.6
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
5.0
2
Aug 24
4.0
4
Sep 24
5.0
2
Oct 24
5.0
2
Nov 24
5.0
1
Dec 24
—
0
Jan 25
1.0
1
Feb 25
5.0
3
Mar 25
3.0
2
Apr 25
—
0
May 25
2.0
1
Jun 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 52 positive reviews
Customer service67%
35 mentions
Helpful support27%
14 mentions
Fast & efficient17%
9 mentions
Friendly staff13%
7 mentions
“Spitfire has been amazing for us as a company”
On “Customer service” · Jun 30, 2025
Top complaintsof 8 negative reviews
Customer service63%
5 mentions
Account issues50%
4 mentions
Technical support25%
2 mentions
Payment issues25%
2 mentions
“the customer service of this company is utterly shocking”
On “Customer service” · Jun 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Services.
Overall rating and review count for this company and similar companies
the customer service of this company is utterly shocking. As a business owner I have been left with no wi-fi since 1pm yesterday. I spent 2.5 hours on the phone them to be passed from one person to another who did not know how to hep me. I have been on the phone from 09:00 this morning and currently still on the phone due to the call handlers telling me that there is no one available to assist me. this has significantly negatively impacted the daily operations of our business! the lack of customer support is utterly shocking. Avoid at all costs.
Just don't! They advertise a 3CX service and then sell you an inferior service, "FireSwitch" The only thing you can do with this system is set it on Fire. I'm so disappointed, their support is shocking.
Most of us know that OpenReach own the cables to our premises - the ISP is merely re-sellling their access to the network. But when things go wrong we find out how what the ISP's customer service and technial support is like.
Spitfire's is pretty useless. I understand that they have to use first-line techs to weed out the "I deleted the internet" crowd, but as someone who is not an IT professional but knows more that the average Joe I am quickly able to ascertain whether or not the tech support can pick up on this and work with me to deal with the problem, or whether they are just going to keep repeating the script until you hopefully go away.
We have had no internet for over 2 weeks now and despite having gathered evidence, including speaking to the openreach engineers who have come out twice, we are still being asked to send photographs of our equipment to prove we definitely have the cable plugged in to the right part of the router.
Any request to speak to second line support or management results in a promise that the issue will be "escalated" but that there is no option to speak to anyone else and that management do not lower themselves to speaking with the little people.
Our service has been fine for about a year (other than them taking about three weeks to initially set it up) but they cannot take credit for that if they are then going to absovle themselves of any responsibility when things break, point at openreach and require phorographic evidence that the cables are plugged in.
Unless you know for certain that you won't have any problems with the physical network, I would avoid this ISP. I have had a completely different experience with the ISP we use for our home-workers and will be switching our account to them as soon as I can
Is Spitfire Network Services Ltd a legitimate company?
Spitfire Network Services Ltd has a mix of reviews, including a strong 5/5 rating from many customers praising their service and support. With years of experience and real customer testimonials, they are recognized as a legitimate provider in the internet services sector.
Is Spitfire Network Services Ltd a scam?
No, Spitfire Network Services Ltd is not a scam. Verified reviews show a pattern of genuine customer experiences, though some have reported issues with customer service and service stability.
What services does Spitfire Network Services Ltd offer?
Spitfire Network Services Ltd offers a range of internet services, including broadband and phone system solutions. Many customers have expressed satisfaction with their tailored solutions and support.
What are the pricing and payment methods for Spitfire Network Services Ltd?
Pricing details are typically provided upon inquiry, with customers appreciating the value for money offered. Payment methods may vary, but they generally accept standard business payment options.
All 5 questions →Show fewer questions
How can I contact customer support at Spitfire Network Services Ltd?
Customers can reach Spitfire's support team through their website or by contacting their account managers directly. Many reviews highlight positive experiences with customer support representatives like Alan Joy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tamar Telecommunications
Companies House
TAMAR TELECOMMUNICATIONS LTD Company number 13150657
Previously known as:
DORMANTTELCO1
LIMITED Company number 05313054
Partners with SPITFIRE NETWORK SERVICES LIMITED Company number 02657590
These companies sell fake numbers to Indian scammers these companies receive stolen money and breach data protection laws, they provide and sell custom numbers to Indian scammers and do nothing to prevent theft from victims of their personal data and personal finances, these companies welcome telephone scammers because that is how they get rich fast of the victims of these scams.
25/4 order placed
29/4 payment of £453 made
1/5 informed couldn’t provide me with I ordered as a fault with the router.
3/5 informed could provide a different router which was cheaper, I agreed to this and the tensing amount to be refunded
8/5 informed that account application was with FD for approval
10/5 still not looked at by FD
10/5 cancelled order & asked for a refund.
22/5 still no refund
Just avoid Spitfire - they are the strangest company....
We wanted to move to Spitfire as our SIP Trunk provider, but they have the most intrusive, awkward, bizarre, and unnecessary requirements to be given ALL of your personal information. In order to apply to be able to give them your money, they give you a number of forms to fill in, including a "Credit Application Form" - except you aren't applying for a credit account - they aren't providing a credit account. They want your name, home address, date of birth, telephone number, a copy of your letterhead, and a recent utility bill, so that they can credit check you, to NOT give you credit! This applies even when you are paying by credit card. Oh, they also, of course want the full details of your card, including the CVV, so they can charge your card every 14 days (!) And of course, they have several copies of your signature. That info is filled in on paper forms to be returned to them, and of course that means anyone with access to these forms has all the information required to potentially make life very difficult for the unfortunate person handing over their entire catalogue of identity information plus full credit card details. Think they'd be immune from hacking or data leaks? No other organisation seems to be, so why take your chances handing over all your identity details to this lot? Of course, very little of this information is truly required to credit check people - so why do they want it? And all this information just to spend a whole £12 a month with them? They appear to have extreme paranoia that you are potentially penniless, disreputable, and perhaps even dishonest, and likely to make off with their £12.00....
Just find another provider, believe me, it's easier and safer!
I had been with Spitfire for almost 3 years, and the line service was fine. Nearing the end of the contract, we converted from a copper line to a leased line. We ultimately decided to go with a different provider (at no fault to Spitfire).
However, part way through the changeover process, the copper line ceased to function. Multiple calls were made to attempt to fix the wire, but the line was never made to function.
Spitfire has admitted to this. However, because I spoke with the Account manager within 72 hours, not the technical support team, in their view, the line was repaired, and thus I would be liable to pay for the line. As the line was being discontinued, I had spoken with the account manager that there was no need to fix the line, especially if there was one month left in the service (it would incur much cost to Spitfire for little gain).
Spitfire investigations refused to take into account that I had spoken with the account manager. Their investigation has confirmed this.
On top of this, I continued to receive harassing calls from three different people chasing me for payment, whilst the investigation was happening. Each person did not know that the discussions were happening in the background.
Very poor service, and I would have expected better from Spitfire.
--- Update
I can confirm that the line was not repaired properly and was not in use (hence the review). So, if you read Spitfires response, instead of trying to resolve the issue, they quote language in the terms and conditions, and blamed BT Openreach.
You have to ask yourself, is this a customer service focused
Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses.
Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
