Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
Spitfire Network Services Ltd receives high praise for its customer service and reliable internet solutions, with many reviewers highlighting the exceptional support provided by account managers like Alan Joy and Shivani. Customers appreciate the company's ability to find tailored solutions and maintain good communication throughout the process.
However, some consumers express frustration with the service stability, citing issues such as prolonged outages and unfulfilled promises regarding service readiness. A few reviews mention dissatisfaction with specific products like "FireSwitch," which did not meet expectations. Despite these criticisms, the overall sentiment remains positive, with a significant majority of reviewers recommending Spitfire for its attentive service and effective problem-solving.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 2.0 | 1 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spitfire has been amazing for us as a company”
“the customer service of this company is utterly shocking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Spitfire Network Services Ltd is #3 of 5 on overall rating in this group.
60 reviews of Spitfire Network Services Ltd. Filter by what matters to you.
Over a year ago
the customer service of this company is utterly shocking. As a business owner I have been left with no wi-fi since 1pm yesterday. I spent 2.5 hours on the phone them to be passed from one person to an... See more
Over a year ago
Pretty Poor... Coming up for 3 months now since I started the process and still no stable service at my shop. Call back promises broken. Told multiple times that my service was ready and it's not. Inc... See more
Over a year ago
Great customer service from Alan Joy, made me aware of all the options available to me and ultimately guided me to a perfect solution which was cheaper than the solution I started of with. Would recom... See more
Amazing. Spitfire has been amazing for us as a company. They have been able to find solutions to our issues. Our account manager Alan Joy is the best. The support and advise given has been amazing. Process of order is quick and efficient. Thank you Alan and team.
the customer service of this company is utterly shocking. As a business owner I have been left with no wi-fi since 1pm yesterday. I spent 2.5 hours on the phone them to be passed from one person to another who did not know how to hep me. I have been on the phone from 09:00 this morning and currently still on the phone due to the call handlers telling me that there is no one available to assist me. this has significantly negatively impacted the daily operations of our business! the lack of customer support is utterly shocking. Avoid at all costs.
Pretty Poor... Coming up for 3 months now since I started the process and still no stable service at my shop. Call back promises broken. Told multiple times that my service was ready and it's not. Incorrect equipment installed in locations. Techs asking me what the best way to proceed!? Just a joke, would not recommend. Ryan.
Quick answers to the questions people ask most.
Spitfire Network Services Ltd has a mix of reviews, including a strong 5/5 rating from many customers praising their service and support. With years of experience and real customer testimonials, they are recognized as a legitimate provider in the internet services sector.
No, Spitfire Network Services Ltd is not a scam. Verified reviews show a pattern of genuine customer experiences, though some have reported issues with customer service and service stability.
Spitfire Network Services Ltd offers a range of internet services, including broadband and phone system solutions. Many customers have expressed satisfaction with their tailored solutions and support.
Pricing details are typically provided upon inquiry, with customers appreciating the value for money offered. Payment methods may vary, but they generally accept standard business payment options.
Customers can reach Spitfire's support team through their website or by contacting their account managers directly. Many reviews highlight positive experiences with customer support representatives like Alan Joy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great customer service from Alan Joy, made me aware of all the options available to me and ultimately guided me to a perfect solution which was cheaper than the solution I started of with. Would recommend to anyone (especially BMS Engineers) looking for a remote solution for graphics and software.
Following a recent broadband upgrade, we had an issue with the router which we had received meaning that we had no internet. Given this, the support team at Spitfire, and in particular our account manager Chris, went above and beyond to get a replacement router out to us by bike to make sure that we were up-and-running again as soon as was possible. Amazing service
Most of us know that OpenReach own the cables to our premises - the ISP is merely re-sellling their access to the network. But when things go wrong we find out how what the ISP's customer service and technial support is like. Spitfire's is pretty useless. I understand that they have to use first-line techs to weed out the "I deleted the internet" crowd, but as someone who is not an IT professional but knows more that the average Joe I am quickly able to ascertain whether or not the tech support can pick up on this and work with me to deal with the problem, or whether they are just going to keep repeating the script until you hopefully go away. We have had no internet for over 2 weeks now and despite having gathered evidence, including speaking to the openreach engineers who have come out twice, we are still being asked to send photographs of our equipment to prove we definitely have the cable plugged in to the right part of the router. Any request to speak to second line support or management results in a promise that the issue will be "escalated" but that there is no option to speak to anyone else and that management do not lower themselves to speaking with the little people. Our service has been fine for about a year (other than them taking about three weeks to initially set it up) but they cannot take credit for that if they are then going to absovle themselves of any responsibility when things break, point at openreach and require phorographic evidence that the cables are plugged in. Unless you know for certain that you won't have any problems with the physical network, I would avoid this ISP. I have had a completely different experience with the ISP we use for our home-workers and will be switching our account to them as soon as I can
Customer service has been excellent. Spitfire have been so incredibly helpful in explaining the migration of our phone system over. This is something that has baffled us for some time and Steph has been so patient in explaining things in a way we could understand. Thank you!
Spitfire is a company I trust and value having on our side. Oscar Parker recalled that our contract for broadband and telephone with another provider has almost expired and called me about it. His manner is helpful and friendly, with clear explanations about anything relevant. In short, someone with whom it is nice to do business. Malcolm Alsop, Alsop Verrill Ltd
After endless fibre internet supplier problems I went with Spitfire and they have sorted the issues. They kept in touch and Thomas Langley has been great in patiently seeing it through.
Tamar Telecommunications Companies House TAMAR TELECOMMUNICATIONS LTD Company number 13150657 Previously known as: DORMANTTELCO1 LIMITED Company number 05313054 Partners with SPITFIRE NETWORK SERVICES LIMITED Company number 02657590 These companies sell fake numbers to Indian scammers these companies receive stolen money and breach data protection laws, they provide and sell custom numbers to Indian scammers and do nothing to prevent theft from victims of their personal data and personal finances, these companies welcome telephone scammers because that is how they get rich fast of the victims of these scams.
Always good service, attentive and would definitely recommend.
I'm an IT Consultant in London, dealing with designers, photographers and musicians but with a few large companies thrown in. I started using Spitfire as my own communications company not long after they started in the late 1980's, and I don't regret that decision at all. I recommended them to my clients from the Digital Publishing Revolution of the late 20th century, through ISDN, ADSL and now Fibre Ethernet. I've always found them highly professional and one of the few companies who have avoided becoming a faceless by-our-rules bureaucracy so that I knew I can contact them and my questions will be answered. I'm retiring now and I'm looking back over the years and the companies I've dealt with, and Spitfire stands out a long way from all the rest for sheer professionalism with a friendly face.
We've always been very happy with the service we received from Spitfire, really responsive and efficient. Would recommend.
I have used both Spitfire and BT for my companies internet and comms needs. Spitfire continue to exceed my expectations for what is normally a very drawn out and painful customer service experience. Spitfire continue to provide great service with friendly and knowledgeable relationship managers. I would recommend anyone looking for internet/phone services to go with Spitfire.
Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
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