Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.so.energy
All reviews
999 total • Write a review
Showing 961 - 970 of 995 reviews
MM
A fair ad competitive provider of 100% renewable electricity.
SO Energy has always provided a fair and competitive price for 100% renewable electricity. Their 'green' energy credentials seem totally transparent unlike a few other 'major' suppliers. We are more than happy with the service provided to date.
Date of experience: May 19, 2025
K
Kathryn
US
Very good customer service and very…
Very good customer service and very efficient response, and these are essential qualities when dealing with utility companies. I am really pleased that I am staying with So Energy for the third year running, they are brilliant. Thank You SO ENERGY.
Date of experience: May 19, 2025
D
Dixon
US
Not Deaf friendly
If you are Deaf or hard of hearing, avoid this company. No awareness whatsoever. Upon joining the company, I experienced an issue requiring me to contact them. Communication could only be via chat, email, or for them to contact me. Chat kept cutting off, or took a very long time to get hold of someone, which was frustrating. When I finally did get hold of someone, I explained that I would need to arrange an interpreter so that I could contact them, but they said it had to be the call-back option only. I tried to explain the time and effort it takes to arrange an interpreter, but they said there was nothing else they could do. I paid an early exit fee on top of other charges for a very poor service.
Date of experience: May 19, 2025
JM
Quick and relatively easy to negotiate…
Quick and relatively easy to negotiate the site
Date of experience: May 19, 2025
OJ
Advice
So Energy kept me up to date with changes and advised me which is the best deal for me. I like this.
Date of experience: May 19, 2025
MC
Easy to renew on line
Easy to renew on line, great price I have been with so energy for a number of years and have never had any problems.
Date of experience: May 19, 2025
IP
I just feel that I am in very safe…
I just feel that I am in very safe hands with So Energy, the prices offered are fair, the payment scheme is very good with lower bills in the Summer. I am very attentive to my electricity usage and have monthly records of my usage going back over six years. I can normally predict my usage each month to within 1%.However I do not wish to have a smart meter as ,unlike my feelings toward your company, I do not trust the technology. Only using green energy is nice but I have to admit not essential as at the end of the day we Brits produce a mixture and use a mixture. But keep up the good work and I am happy to contract for two years at a price I know I can afford Thank you
Date of experience: May 19, 2025
DD
So Energy - always clear comms
So Energy reminded me in good time as my tariff came to an an end and provided clear worked options. I checked other offers - but So were clear favorite in price and service - given my long experience of their tariffs and excellent communications if there was a need to get in touch. Their website and clear monthly update on spend etc are excellent
Date of experience: May 19, 2025
BB
No problems
No problems, and fee structure seems good and fair. SO has been our provider for several years.
Date of experience: May 19, 2025
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