Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

Company details

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All reviews

999 total • Write a review

Showing 921 - 930 of 995 reviews
I
5 out of 5 stars

Had no problems not yet

Had no problems not yet

Date of experience: May 20, 2025

SP
5 out of 5 stars

Prices are good

Prices are good, easy to understand bills & how they are made up.

Date of experience: May 20, 2025

K

KPR

US

5 out of 5 stars

Excellent website.

Excellent website.

Date of experience: May 20, 2025

JJ
5 out of 5 stars

Thamina is the young lady l spoke to…

Thamina is the young lady l spoke to today, she was very nice, polite and very helpful. I'm very impressed. 😍🙂

Date of experience: May 20, 2025

MS
4 out of 5 stars

Simple and efficient renewal

Simple and efficient renewal

Date of experience: May 20, 2025

MH
5 out of 5 stars

Its is easy to find answers .

Its is easy to find answers on the web site and if you need to ring up aways a pleasant operator on the line .

Date of experience: May 20, 2025

D
5 out of 5 stars

very easy to deal with and competitive…

very easy to deal with and competitive pricing. Still cannot get a smart meter fitted since January.

Date of experience: May 20, 2025

MG
5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

Date of experience: May 20, 2025

JP
5 out of 5 stars

I didn't have long to wait on the…

I didn't have long to wait on the phone. Lady was polite and helped me to get a better deal. Very pleased with the result.

Date of experience: May 20, 2025

A
5 out of 5 stars

Renewed with SO Energy yet again

Renewed with SO Energy yet again. Everything clearly explained in selecting their latest fixed rate electricity and gas. Have always found their statements easy to understand and their two-tier summer and winter charges make sense!

Date of experience: May 20, 2025

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