Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

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All reviews

999 total • Write a review

Showing 781 - 790 of 995 reviews
BB
5 out of 5 stars

Checking prices was done using Uswitch

Checking prices was done using Uswitch

Date of experience: May 26, 2025

MG
5 out of 5 stars

Renewing contract

I have been a So Energy customer for many years. I have always found them very easy to deal with and, on the odd occasion I have needed to contact them, have found them very helpful. It was very easy to renew my contract with them.

Date of experience: May 26, 2025

B
5 out of 5 stars

The tariff on offer was more competitive.

The tariff on offer was more competitive than the best on offer quoted on U Switch and the process to renew simple. I have been with So Energy for several years now.

Date of experience: May 26, 2025

CF
5 out of 5 stars

I’m still waiting to have the IHD set…

I’m still waiting to have the IHD set up as it hasn’t worked since its installation. This has now been resolved and was dealt with in a prompt and professional manner. Thank you

Date of experience: May 26, 2025

H
5 out of 5 stars

Renewing with So Energy was very easy

Renewing with So Energy was very easy. I was provided with advice and all the relevant detail for me to make an informed choice. This was such a relief as I find it quite stressful to make decisions without all the information. So Energy administrators have been particularly good to me over the past year and I had no misgivings about renewing my contract with them.

Date of experience: May 26, 2025

TL
5 out of 5 stars

Just renewed and got a lower deal than…

Just renewed and got a lower deal than last year !

Date of experience: May 26, 2025

JB
5 out of 5 stars

My monthly payments stayed the same…

My monthly payments stayed the same every pay day others I’ve used have quite often put there prices up

Date of experience: May 26, 2025

BA
5 out of 5 stars

So Energy remain a competitive provider…

So Energy remain a competitive provider and always seem so honest and upfront about their prices. I've been with them for 3 years and have locked in for another 2. Always pleased.

Date of experience: May 26, 2025

L
1 out of 5 stars

Very poor with returning your money my…

Very poor with returning your money my money and I'm having to wait now been a month ridiculous.

Date of experience: May 26, 2025

DB
5 out of 5 stars

Easy to navigate web site.

Easy to navigate web site.

Date of experience: May 26, 2025

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