Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
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It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
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Easy to renew
Easy to renew
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Company details
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Website
www.so.energy
All reviews
999 total • Write a review
Showing 741 - 750 of 995 reviews
MJ
The ease of imputing information
The ease of imputing information. the clear communication. competitive. green energy.
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MW
Smart meter nuisance calls
We've been getting 3 or 4 nuisance calls a day offering to fit a smart meter. We have told them numerous times to stop the calls as we don't want a smart meter, we don't trust them and we have enough going on in our lives without this constant bombardment. On our last correspondence we were told they would stop the calls for 6 months...but still they come. We block their numbers but they just use a new one , which again we block. I have warned them that if this continues we will leave at the end of our contract.
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LH
Good service since I joined So Energy
Good service since I joined So Energy. Good deal today and efficient sales person!
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PT
I had a new meter fitted in 2021.
I had a new meter fitted in 2021. In 2022 I wrote the SO energy to say that my DD was too low. They said they would look into it. They have not done a physical read in over 3 years. I have provided regularly meter readings. I have written to them 28 times. Last year they apologised again and said someone in head of billing would investigate. This was not done. They have now sent me a bill over £15,000 for historical use over 3 years! They continue to ignore me and have now set my DD at £2500 pcm without discussing with me. In order for them to sort this out I cancelled my DD. They wrote saying I would get a bad reference. I tried to reset a New DD but it will only allow me to set it at £2500. They continental to ignore my mails and the whole episode is appalling and stressful. DO NOT USE SO ENERGY New update: So energy contacted me because of this review. They said they would look into it as a matter of urgency. 4 weeks later still waiting and no resolution. The joke continues. I have submitted two new readings. They have ignored these and sent yet again another bill based on wrong meter reads. This bill is for £22,000!
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ms
Easy to use website for submission of…
Easy to use website for submission of regular monthly readings. Bills calculated within a couple days helps to keep an eye on spending. Clear information surrounding plans with comparison options
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