Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.so.energy
All reviews
999 total • Write a review
Showing 61 - 70 of 995 reviews
GS
I wanted to share my overwhelmingly…
I wanted to share my overwhelmingly positive experience with SO Energy, as they have truly impressed both myself and my wallet since switching. It's rare to find an energy provider that genuinely delivers on its promises, but SO Energy has consistently done so, making my experience great from start to finish. One of the most impactful benefits has been the noticeable reduction in my energy bills. In a time where household costs seem to be constantly climbing, SO Energy has provided tariffs that genuinely feel competitive and fair. It's clear they prioritize offering good value, which is a massive relief and has made a tangible difference to my monthly outgoings. This wasn't just a small saving; it was significant enough to make me feel confident in my choice to switch. Beyond the financial savings, what truly sets SO Energy apart is their commitment to excellent customer service. The entire process of transitioning to them was remarkably smooth and hassle-free. Any queries I've had have been dealt with efficiently and by friendly, knowledgeable staff. It feels like they genuinely care about their customers, which, sadly, isn't always the case with utility providers. Their website and account management portal are also incredibly intuitive and easy to navigate, making submitting meter readings and reviewing bills a simple task. In summary, SO Energy is doing a fantastic job. They've not only helped me significantly lower my energy costs, but they've also provided a customer experience that is both supportive and straightforward. For anyone looking for an energy supplier that combines competitive pricing with top-notch service, I wholeheartedly recommend giving SO Energy a try.
Date of experience: July 15, 2025
GS
The way I was attended to was very…
The way I was attended to was very great and wonderful
Date of experience: July 15, 2025
MP
An excellent company
A very reliable company and the Hometree boiler cover is outstanding.
Date of experience: July 15, 2025
M
MikeW
US
Poor smart meter service
We have been with So energy for a number of years and generally happy with our experience until we requested to install a smart meter. The engineer performed the installation but did not have an IHD which means we have no benefit from the smart meter. We contacted support a number of times with no progress and they eventually said that they will not supply the IHD unless we pay for an engineer to visit. We have made a complaint and received a one line holding mail but no complaint number. The complaint process allows them 8 weeks to investigate but all we want is the IHD that should come with the smart meter. We are very disappointed with this lack of service.
Date of experience: July 15, 2025
JH
Uses 100% renewable electricity
Uses 100% renewable electricity. Smart meter reading works efficiently. IHM works well. Customer Service efficient and remedies problems promptly.
Date of experience: July 15, 2025
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