Support
Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well
4.7
Excellent
304 reviews
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Review summary
Snellers Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Thanks
Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble. Best wishes for you and your team.
Great professional service
Great professional service from George and Gareth who put the client first.
Prompt and efficient
Property managed by Snellers and recently Shaun has taken a lead role as our point of contact. In the short time Shaun has been overseeing the management of the property, he has been efficient and dealt with matters in a timely manner. We hope this continues going forward and look forward to a long, mutually beneficial working relationship.
Company details
Information provided by various external sources
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Contact info
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Website
www.snellers.co.uk
All reviews
304 total • Write a review
Showing 31 - 40 of 300 reviews
R
RT
US
Peace of Mind
We own four flats in Twickenham and Snellers have been our letting agents for several years. We recently asked them to take over the full management of these flats - a huge relief as anyone dealing with residential lettings will know this can be a nightmare. It is reassuring to know that Sophie Sheppard who manages the property for us is at the end of the phone/email - she keeps us in touch with all matters raised by tenants and any issues regarding the building and deals with matters promptly and efficiently.
Date of experience: March 27, 2025
CG
I have been a landlord with Snellers…
I have been a landlord with Snellers for many years. They have always given me a decent service and I have generally been pleased with what they have done. Recently however my experience has been enhanced with the appointment of Kelly Baldwin who is now my property manager. Kelly keeps me informed of any problems arising with the property, and uses her knowledge and experience to suggest sensible and practical solutions. A tip top service. Thank you.
Date of experience: March 26, 2025
MD
Repair handling
Snellers have been letting my property in Twickenham for several years. I have always had top rate service from them and Sophie Sheppard, who is now managing the property, has recently gone above and beyond to organise a bathroom repair for me, keeping both myself and my tenants fully informed on the progress of the job. Thank you.
Date of experience: March 26, 2025
AM
We would highly recommend Sneller’s
We would like to thank Sneller’s Estate Agency, and in particular a Sales Consultant Peter Ram, for his outstanding support and guidance throughout the viewings and the entire purchase process. Peter was always helpful, honest and responsive, providing us with all the necessary information and accommodating additional viewings whenever we needed to make a decision. His professionalism and friendly approach made the experience much smoother, and we truly appreciate his dedication. We would highly recommend Sneller’s, especially thanks to Peter’s exceptional service.
Date of experience: March 3, 2025
LK
Jonathan is excellent at what he does
Jonathan is excellent at what he does. He’s very competent and very efficient. Thanks for everything, Jonathan.
Date of experience: January 24, 2025
SS
Snellers poor building management
The management of my flat block was changed to Snellers in May. I was selling at the time and needed some actions from the management company. Snellers sat on the requests and nearly derailed the sale. When we queried why there was no reply to the correspondence, Snellers sloped shoulders onto the previous agents who did a great (unpaid) job. The sale went through in July, since when I have had a number of emails and letters which should be going to the new owner. When I send them back, they say they can’t change this until informed. This is stupid. They are knowingly sending out incorrect items in the knowledge that they will have to do it again. Snellers. I know you don’t do proactivity but please ASK for the change directive rather than sit there doing stuff you know will need to be redone. ADVICE: do not fall into Snellers hands if you are looking for building management
Date of experience: October 17, 2024
Lg
Incompetent and Negligent.
The commercial and property management side of Snellers is truly Incompetent and Negligent. As Snellers has not created a page on Trustpilot for the commercial side of the business, this is the only place to share an honest review after dealing with Sneller for the past three years, as they manage a residential building in New Malden, and it has been an absolute nightmare due to their appalling service. I experienced damp issues in my flat caused by a leaky roof, and I have been relentlessly chasing Sneller about this since January 2022. After sending over 32 emails without any results, I began contacting everyone within the company, only to realize that incompetence runs all the way to the top. The Head of Residential Block & AST Management was fully aware of the severity of the situation as of May 2022. I explained to him several times over the phone and via email that my flat had become a health hazard, with my tenant breathing in mold due to the leaking roof. His lack of action speaks for itself, as the roof was never repaired. My flat became unsellable due to the leaky roof, and every potential buyer backed out once they saw the damp report. I was also forced to reduce the rent because of this issue, resulting in a £3,000 loss of rental income. After 19 months of chasing Sneller, sending well over 66 emails, and still not seeing the roof repaired, I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500. I went through the Property Redress Scheme, which decided in January that I should be awarded compensation if I agreed not to pursue legal action. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence. My tenant was forced to live with mold for two years because the Head of Residential Block & AST Management and his team simply could not be bothered to do their job correctly. I honestly wouldn’t wish Sneller’s services on anyone. Update following Sneller's response: the profile you mentioned is based in the US and is unclaimed. This is the only page for Snellers UK and I believe it is important for people living here to know how your company really treats its clients.
Date of experience: September 16, 2024
H
Harvey
US
AVOID AVOID AVOID
AVOID AVOID AVOID. Use of gas lighting techniques like ringing 7 times in a row changing the storey each time. Lied about things being renovated before we moved in at the viewing and lied about the landlord using the garage for his own storage. All of this after we signed the tenancy agreement. I have been renting for the last 25 years and this was one of the worst experiences I have had with estate agents.
Date of experience: August 7, 2024
LR
I am very grateful to George Lewis and…
I am very grateful to George Lewis and Gareth Davies for making my first rental flat experience here in London bearable. They have been so accommodating, reasonable and very helpful. Their lines are always open and they did their best to resolve the flat issues. Thank you very much!
Date of experience: July 22, 2024
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