Review summary

Snellers Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

Support

Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well

J
Thanks

Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble. Best wishes for you and your team.

P
Great professional service

Great professional service from George and Gareth who put the client first.

SP
Prompt and efficient

Property managed by Snellers and recently Shaun has taken a lead role as our point of contact. In the short time Shaun has been overseeing the management of the property, he has been efficient and dealt with matters in a timely manner. We hope this continues going forward and look forward to a long, mutually beneficial working relationship.

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All reviews

304 total β€’ Write a review

Showing 41 - 50 of 300 reviews
MP
5 out of 5 stars

I’d like to say thank you to Archie at…

I’d like to say thank you to Archie at Snellers Twickenham for his kindness and help in trying to find a rental property in Twickenham for my Husband and I. Our needs are very specific due to mobility problems so it’s a difficult one to meet. Thanks for your patience Archie Marilyn

Date of experience: July 13, 2024

F
4 out of 5 stars

Professional

Sophie is professional and deals with issues/requests very promptly. My flat is managed well. Thank you.

Date of experience: June 17, 2024

M
5 out of 5 stars

Sophie Shepperd at Snellers has been…

Sophie Shepperd at Snellers has been great to work with - she acts quickly and follows through with everything that she says she will do. I feel confident that she will do what I ask of her as I rent out my property through Snellers.

Date of experience: June 12, 2024

RJ
5 out of 5 stars

Over 10 years of experience letting our…

Over 10 years of experience letting our properry we have had a mixed bag with the letting agent side of Snellers. Over the years we have had at times, a very poor service, which seems to be very dependent on the person who is managing your property and of course the tenant in the property also. But over the last 2 years I am very happy to give the 5* to Sophie Sheppard who listened to my concerns and managed to rectify many issues within a very reasonable timescale when she took over managing the letting of my property. We are now selling the property with Snellers and Sophie continues to provide the information we need to provide to the buyer, eg safety certificates and she ensures they remain up to date so we comply with the regulations associated with letting a property.

Date of experience: June 11, 2024

MP
5 out of 5 stars

Holly and the rest of the Rental Team…

Holly and the rest of the Rental Team at Snellers are incredibly helpful and efficient, and as a landlord based outside of the UK, I feel very comfortable and confident that my interests are being well looked after.

Date of experience: May 30, 2024

L
5 out of 5 stars

Very helpful staff

Very helpful staff, always ready to advise on the complex rules around letting properties.

Date of experience: May 24, 2024

SP
5 out of 5 stars

Great support for tentants

As tenants, it can often be a challenge to be heard and supported, either by Landlords or Managing Agents. Shaun Brayshaw at Snellers has been superb in taking care of us. He goes above and beyond to ensure that our concerns and needs are addressed. Shaun facilitated an emergency boiler replacement right before a bank holiday too.

Date of experience: May 1, 2024

SL
5 out of 5 stars

Great job

Zara has been really helpful, very pleasant to deal with and has made this a smooth experience for us.

Date of experience: April 11, 2024

C
5 out of 5 stars

Many thanks, Zara Choudhry.

Zara Choudhry is a very good tenancy management officer. She has been friendly, professional and responsible.She has resolved my tenancy issue quickly and effectively. I am grateful for her help. I hope everything goes well with her.

Date of experience: April 10, 2024

SM
5 out of 5 stars

Review - Snellers Teddington

Zara Choudhry has been exceptional in helping us with getting our contract amended while helping clarifying any questions that we had in terms of deposits and next steps. She’s knowledgable, patient and really keen to understand your needs first.

Date of experience: April 9, 2024

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