Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

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0
🔥 High engagement

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6 months ago
5 out of 5 stars

Excellent car good value

The friendly staff. We had a Mitsubishi outlander for 40 days and 5000km not the slightest problem

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Humphrey
Humphrey
1 reviews
6 months ago
5 out of 5 stars

Repeat customer, happy each time

I've been a repeat customer of Snap and each time has been a breeze. Great car this time as well - hybrid Toyota so fuel consumption was very low!

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customer
customer
1 reviews
6 months ago
5 out of 5 stars

Efficient service

Efficient service, great car, reliable, good price

Helpful?
customer
customer
1 reviews
6 months ago
3 out of 5 stars

Car was in poor condition

Car was in poor condition, smelt like a wet dog - disgusting actually until we went to nearest supermarket to disguise it, Asian message played when car started and random , emergency / sos fault displayed when navigating which was frustrating. Price was ok but would pay more for quality next time

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MRS RENDELL
MRS RENDELL
1 reviews
6 months ago
5 out of 5 stars

It was all so easy

It was all so easy! The staff were great and the car just what I needed.

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6 months ago
5 out of 5 stars

Awesome customer service

Awesome customer service. Very efficent pickup and drop off. Great car to get around. Wonderful experience.

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customer
customer
1 reviews
6 months ago
5 out of 5 stars

Excellent service

Friendly staff, clean new car Easy pickup and drop off process and great pricing!

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Bruce  Kyle
Bruce Kyle
1 reviews
6 months ago
5 out of 5 stars

Car hire

Clean fast and efficient 👍

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lauren swan
lauren swan
1 reviews
6 months ago
4 out of 5 stars

Efficient service

Efficient service

Helpful?
6 months ago
5 out of 5 stars

Snap the magic hire car company

The company was easy to deal with from the beginning to end. Their customer service is excellent, honest and prompt. They were calm and patient and went out of the way to made sure we were also.

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Customer
Customer
1 reviews
6 months ago
5 out of 5 stars

Staff were friendly and professional

Staff were friendly and professional. Check In / Out was easy and stress free. I do recommend taking the full insurance for your own peace of mind as I overheard a customer had caused accidental damage to the vehicle rental

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Viv
Viv
1 reviews
6 months ago
5 out of 5 stars

Excellent serviceQuick

Quick, easy and friendly customer service. Car was in great condition and as described.

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Sagar
Sagar
1 reviews
6 months ago
5 out of 5 stars

Quick service

Quick service, got same car as booked and in very good condition.

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customer
customer
1 reviews
6 months ago
5 out of 5 stars

Excellent service

Excellent service. Good shuttle service with little wait time.

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Timothy
Timothy
1 reviews
6 months ago
5 out of 5 stars

Great price and very good service

Great price and very good service. Fast, friendly and efficient. Will use again.

Helpful?
6 months ago
5 out of 5 stars

Great Company Excellant Service

Hi, I've just returned our Toyota hire car after 2 weeks of travel in NZ. The service from booking to pick up & drop off were all smooth going with great staff service & helpful with any questions or advice. I'll be back next time to hire a motor home to complete a trip to the South Island after talking with the staff on advice how to book my Snap Rentals. Thank you for your making our holiday so easy & enjoyable. Cheers Brian, Brisbane.

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

Friendly staff at drop off and pickup…

Friendly staff at drop off and pickup which made it all very easy.

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customer
customer
1 reviews
6 months ago
4 out of 5 stars

Great comnpany

Easy to deal with, the shuttle to the airport was there immediately, friendly customer service reps.

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Sarah
Sarah
1 reviews
6 months ago
5 out of 5 stars

Great service from start to finish

Great service from start to finish. Highly recommend. Reasonably priced, effortless booking, and the customer service on the day was lovely and super efficient. Thanks Snap!

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Casey
Casey
1 reviews
6 months ago
5 out of 5 stars

Great speedy pick up and drop off

Great speedy pick up and drop off. Clear conditions of service and no fuss return. Great experience and nice new vehicles in fleet. Would recommend Snap to anyone considering renting in new zealand

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