Flavoured coffee
Smooth experience from beginning to end. I love the wide variety of flavours they offer. And they add more each time I return to the website. Very impressed

Smith's Coffee Co Ltd, trading as SMITHS of LONDON, is an artisan coffee roaster established in 1936. With over 80 years of experience, the company specializes in the selection and roasting of high-quality coffee beans, offering a diverse range of single-origin coffees and bespoke blends. In addition to their coffee offerings, they provide a selection of boutique teas under the brand Teasmiths, catering to a variety of tastes and preferences. The target market for Smith's Coffee Co includes coffee enthusiasts and tea drinkers seeking premium products crafted from sustainably sourced ingredients. The company also offers subscription services through their World Coffee Club, allowing customers to receive curated coffee selections regularly. With a commitment to customer satisfaction and a hassle-free return policy, Smith's Coffee Co aims to provide an exceptional experience for all coffee and tea lovers.
Reviewers generally praise Smiths Coffee Co Ltd for their excellent coffee and efficient service, highlighting the wide variety of flavors available. Many customers express their obsession with the flavored coffee, noting its great taste and quality.
The quick delivery and responsive customer service also receive positive mentions, with several consumers appreciating the timely arrival of their orders. However, there are notable complaints regarding the quality of the coffee in some instances, with a few customers reporting tasteless and poorly flavored products. Issues with delivery through DPD have also been raised, indicating a decline in service reliability over the past few years. Despite these criticisms, the overwhelming sentiment remains positive, with a majority of consumers satisfied with their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 224 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 224 most recent reviews.
“Great coffee, lots of great flavours and really quick delivery, my coffee supplier of choice”
“As a resolve I have opted for delivery by Smiths own van and driver”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 224 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: Smiths Coffee Co Ltd t/a SMITHS of LONDON is #1 of 5 on overall rating in this group.
224 reviews of Smiths Coffee Co Ltd t/a SMITHS of LONDON. Filter by what matters to you.
Smooth experience from beginning to end. I love the wide variety of flavours they offer. And they add more each time I return to the website. Very impressed
Lovely organic coffee with no chemicals. And, it’s great I can also support a local business at the same time.
Great company. Always deliver a fab service and delicious product. Thats why I keep going back!
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We ordered some coffee as Christmas presents for a number of different family members. It arrived very quickly and well packaged. Thank you.
Amazing coffee, brilliant for Christmas hampers. Very good delivery
Easy to order, plenty of choices Quick delivery Quick reply to my query Good service
GREAT Coffee Great service
An enormous range of expertly roasted and ground coffees, delivered swiftly, and just right however you make your coffee.
Very quick service, I used this company years ago for filter coffee and rate them very highly, having just purchased a bean to cup machine this was my first port of call to stock up on top quality beans. It's clear to see the beans are of good quality through the pressure during the extraction phase compared to superstore bought pre packaged beans. 10/10
Fantastic coffee - ground depending on your mode of brewing. Easy to use website. And delivered to your door. Love waking up to this.
The coffee tastes fantastic, the orders are processed quickly and delivered in a couple days. Would get my coffee anywhere else
Excellent service and great coffee.
Easy order and Quick delivery
Smiths Coffee, amazing product as ever and promptly delivered - if you have not tried their teas yet, you are missing out - sour cherry and lemongrass is a personal favourite.
Given incorrect information about the roast level of a blend I ordered. Despatch method differed from that selected when ordering online and contact details not passed from order/account to the courier selected, resulting in my missing delivery (and being without my order over a weekend). When called to complain, was told they would call courier and pass them my details for Monday (pointless as I had already checked and done that through tracking). Emails and Facebook comments not replied to but an email to the MD did result in a suitable replacement (in fact what I believed I had ordered in the first place) being sent out for next day delivery. Disappointing experience. Interesting response from Smiths Coffee: "You were out when the courier tried to deliver and as far as we can tell you didnt leave a note with alternative instructions. So it arrived Monday. Unfortunately we cannot manage our clients diaries, but we did our best for you." I was unaware my delivery was coming by courier. I was subsequently told by you on the phone that you don't put the customer contact details into the courier despatch info, so I received no text and email from DPD to tell me to expect the package, otherwise I would not have missed the delivery. I added my contact details myself to DPD's tracking when I also provided a safe place. No other supplier I use sends via courier without entering contact details. They are shown on both the order confirmation and my account details. Saying that you cannot manage my diary just confirms the impression I have that you are unaware of the problems within your own systems. I had offered to return the coffee as it was not what I had ordered. Your MD did indeed replace it on Next Day Delivery.
Smith's Coffee Co Ltd, trading as SMITHS of LONDON, is an artisan coffee roaster established in 1936. With over 80 years of experience, the company specializes in the selection and roasting of high-quality coffee beans, offering a diverse range of single-origin coffees and bespoke blends. In addition to their coffee offerings, they provide a selection of boutique teas under the brand Teasmiths, catering to a variety of tastes and preferences. The target market for Smith's Coffee Co includes coffee enthusiasts and tea drinkers seeking premium products crafted from sustainably sourced ingredients. The company also offers subscription services through their World Coffee Club, allowing customers to receive curated coffee selections regularly. With a commitment to customer satisfaction and a hassle-free return policy, Smith's Coffee Co aims to provide an exceptional experience for all coffee and tea lovers.
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