Hin- und Rückflug nach Hurghada Ägypten…
Hin- und Rückflug nach Hurghada Ägypten war gut.
SmartLynx Airlines is a prominent ACMI (Aircraft, Crew, Maintenance, and Insurance), charter, and cargo operator based in the European Union. The company specializes in providing air transportation services using a fleet that includes Airbus A320, A321, A321F, and Boeing 737 MAX 8 aircraft. SmartLynx Airlines caters to a diverse clientele, including airlines seeking ACMI arrangements, businesses requiring charter services, and logistics companies in need of cargo transport solutions. With a commitment to operational efficiency and safety, SmartLynx Airlines has established itself as a reliable partner in the aviation sector. The company supports various operations, from passenger transport to freight services, making it a versatile choice for customers in the aviation industry. By leveraging its modern fleet and experienced personnel, SmartLynx Airlines aims to meet the evolving demands of its customers while maintaining high standards in air travel.
SmartLynx Airlines receives a predominantly negative reception from customers, with many expressing dissatisfaction regarding flight delays and poor communication. Reviewers frequently report significant delays, often exceeding five hours, with some citing as much as 17 hours without any compensation or information provided by the airline.
Complaints about the cleanliness of the aircraft and the overall maintenance of the planes are also prevalent, with one reviewer describing the conditions as deplorable. However, a minority of customers do mention positive aspects, such as the punctuality of some flights and the affordability of tickets. Despite these few positives, the overwhelming sentiment reflects frustration and disappointment, particularly concerning customer service and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 374 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 29 |
| Sep 24 | 2.3 | 41 |
| Oct 24 | 2.7 | 34 |
| Nov 24 | 3.3 | 6 |
| Dec 24 | 1.0 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“Entgegen den negativen Erfahrungen anderer Flugreisender kann ich nichts nachteiliges berichten”
“En tant que steward pour cette compagnie aérienne, je me permets de mettre en garde les futurs passagers et potentiel...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 67 out of 100 | 2.5 out of 5 (poor) | 2.6 out of 5 (poor) | −59% | 374 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SmartLynx Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.5).
374 reviews of SmartLynx Airlines. Filter by what matters to you.
Hin- und Rückflug nach Hurghada Ägypten war gut.
Wir sind in Juli 2023 von Nürnberg nach Kos geflogen. Blitzsauberes Flugzeug, super nettes Personal. Wir können SmartLynx empfehlen! TOP!!!
wir sind im Juni mit Smartlynx von Nürnberg nach Fuerteventura geflogen. Ein blitzsauberer Flieger, nette Crew, pünktlich - alles bestens - war jetzt schon der 2. Flug mit Smartlynx und wir haben absolut nichts zu bemängeln
Insgesamt sehr positiv! Wir sind von Nürnberg nach Kreta geflogen. Der Flug war sehr angenehm. Die Crew ist wirklich sehr freundlich. Es gab einen Getränke und Speisenservice gegen Gebühr. Würde es nicht als eine Billigairline betiteln wie bspw. Ryan Air. oder ähnliches. Einzig negative, beim Online Check-In wurden uns Plätze zugwiesen wo wir nicht alle gemeinsam beisammen sitzen konnten. Jedoch hat ein Mitarbeiter uns am Check In Schalter ohne Probleme neu zugewiesen. Würde wieder mit der Airline fliegen. Hier habe ich mit anderen Airlines schon schlechtere Erfahrungen gemacht.
Quick answers to the questions people ask most.
SmartLynx Airlines has received numerous reviews, indicating a mixed reputation among passengers. While some customers express concerns over cleanliness and delays, others highlight their experiences, suggesting it's important to consider a variety of reviews before booking.
There are verified reviews raising safety concerns, particularly about communication during delays and overall service quality. Many customers have reported significant delays and lack of compensation, which may affect perceptions of safety.
SmartLynx Airlines primarily operates charter flights and provides services for both passenger and cargo transport. Their offerings can vary, so checking specific flight details on their website is recommended.
SmartLynx Airlines accepts various payment methods, including credit and debit cards. For specific payment options, it is advisable to refer to their booking platform.
Customer complaints about delays and service issues have been prevalent, with many reviews indicating that responses to compensation requests are often slow or unsatisfactory. It’s important for passengers to be persistent when seeking resolutions.
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 60% are 1–2★.
Alles prima und reibungslos. Sind von Nürnberg nach Kos und zurück mit SmartLynx geflogen. Super pünktlich und freundlich. Der Flieger eine B 737 Max8 ,4 bzw. 5 Jahre alt,top in Schuss und sauber. Die Crew international und sehr freundlich. Jederzeit wieder
Aufgrund der auf einigen Portalen vielen schlechten Bewertungen der Airline hatte ich vor unserer Reise was den Rückflug von Rhodos aus, zurück nach Nürnberg schon ein wenig angst was den Ablauf unserer Reise betrifft. Zum Glück wurde diese in KEINSTER Weise bestätigt. Der Ablauf Checkin/Boarding ging schnell, reibungslos und vorallem pünktlich! Fast Minutengenau kamen wir wieder zurück in Nürnberg an, was uns bei anderen durchaus Namhafteren Airlines die letzten Jahre (u.a. Condor) nicht passierte! Das es unter dem Flug nichts zu trinken und kein Boardentertainment gab war uns bei einem knapp 3 Stündigen Flug total egal. Insgesamt für uns eine absolut zu empfehlende Airline!!
SmartLynx Airlines is a prominent ACMI (Aircraft, Crew, Maintenance, and Insurance), charter, and cargo operator based in the European Union. The company specializes in providing air transportation services using a fleet that includes Airbus A320, A321, A321F, and Boeing 737 MAX 8 aircraft. SmartLynx Airlines caters to a diverse clientele, including airlines seeking ACMI arrangements, businesses requiring charter services, and logistics companies in need of cargo transport solutions. With a commitment to operational efficiency and safety, SmartLynx Airlines has established itself as a reliable partner in the aviation sector. The company supports various operations, from passenger transport to freight services, making it a versatile choice for customers in the aviation industry. By leveraging its modern fleet and experienced personnel, SmartLynx Airlines aims to meet the evolving demands of its customers while maintaining high standards in air travel.
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