Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Service received from Amanda was excellent. She responded to all queries and questions promptly and kept us fully updated with every step of our progress. Our sale and purchase became quite lengthy, due to being let down with the property we were buying, but Amanda was helpful and patient throughout. I would 100% recommend Setfords and Amanda.
Edith Chime @ Setfords was excellent from the beginning to the end in our recent house sale. First class management of the sale; efficient, accomplished, and exemplary communication, she made the whole process stress free. We would not hesitate to recommend her - she was a great find.
Setfords were very clear and helpful. Guy and Joanne were incredible and I couldn't recommend them any more. They were very quick to respond to emails as well as phone calls. They informed me of everything that was going on and kept my mind at ease.Thank you for all your help.
I had a consultation with Dr.Dawn, who was able to explain things clearly and thoroughly. She provided a fresh angle to solving my dispute.
I was delighted to find Natasha Daley providing conveyancing at Setfords as she has acted for me before and has always been exemplary. My seemingly simple leasehold purchase turned complicated yet the stress was kept to a minimum as Natasha would keep me updated as soon as there was any news (no chasing needed!) and her advice was expert as always. The sellers used a ‘factory firm’ and their file changed hands 3 times but when you instruct Natasha you know who you are getting for the duration - 7 months in my case! The Freeholder’s solicitors would come to Natasha for updates/info rather than the Seller’s solicitor because she was so up to date and informed on what was going on! I highly recommend her.
When using Setfords as my solicitors for purchasing my home they were brilliant. Guy & his team were pro active. Updated me regularly during the process & responded to any questions I had via email straight away, sometimes even in unsociable hours. Also offered me a very competitive price for their services compared to other companies. A quality easy & fast service. It made purchasing my first home stress free & simple. Would recommend to everyone to use setfords you won’t be disappointed.
Despite numerous issues that arose when dealing with a property purchase, Maria and her team at Setfords were courteous, prompt, efficient and highly capable whilst dealing with every complication in a professional manner. Excellent service and a pleasure to deal with.
