Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I spoke with Dr. Dawn de Coteau of Setforts LLP regarding trust litigation. She was very helpful, and inspired great confidence regarding a seriously stressful matter concerning an appointre Trustees usage of anonymous lawyers in a land grab attempt. Regardless of my concern that our estate had already suffered massive damages in relation to the matter, she reassured me we could reclaim all the associated damages in this high profile case. I could not recommend her highly enough. Many thanks to Dawn, and the Trust Litigation Team at Setfords. Just need some assistance with the probate application, of which I am certain they will assist in due course. I await their offer. Jon
Emily Frank was extremely helpful & professional as my appointed solicitor in selling my house in SW London. Emily was very prompt in meeting the requested deadlines for exchange. Thank you very much for everything you did Emily; you made the process much easier & less stressful than I ever imagined, espec being the fact i was out of the country at the time & for an extended period.
Setfords were quick to respond to my initial enquiry and provide me with a quote, and as legal matters progressed were very proactive in ensuring matters were dealt with quickly, allowing completion to take place by the planned date.
This has been our fourth property transaction via Setfords. The service level continues to be excellent. A massive thank you to Simon and his team for their comprehensive and timely work as always. We shall return whenever the next opportunity arises. Matt & Kathryn
Just want to give a shout out to Gemma Lloyd who works in the Hagley office. This lady goes above and beyond for clients and has a 'work horse' mentality to get the job done, replying swiftly to any queries which is exactly what you want as an Estate Agent, if I can, I always recommend Gemma to my clients as I know they are in safe hands with a stress free move ahead of them. First class service from a wonderful solicitor.
Naqibul was great to work with. He responded promptly to any queries including over weekends and bank holidays which was very impressive! Overall we had a smooth transaction in the purchase of our property.
Gemma Bath was awesome with the purchase of my house. It took less than 2 months from when I first visited the property to owning it. Gemma kept me informed of the purchase, even at weekends and evening. I would certain not hesitate in recommending Gemma.
