Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I recently had the pleasure of appointing Angie and Anthony to help me with purchasing my first home. Their knowledge and experience made for a joyful experience. All my questions answered in good time (and yes I asked allot), and excellent at explaining things. Would highly recommend! Thank you both once again!
Darren Neighbour was absolutely brilliant. Everything that was needed for our house sale was done quickly and efficiently. We were always kept informed and any queries were explained fully. I can’t speak highly enough of him.
Elizabeth Philp was amazing from start to finish. Excellent communication and very knowledgeable. Will be using for any future conveyancing work.
Absolutely amazing service from Jonathan Ritson at Setfords (conveyancing) he was friendly, professional and explained everything clearly to us. He was really quick to respond to any enquiries and kept us up to date of any developments. The fees were clearly laid out with no hidden extras. Would highly recommend to anybody.
Anna was great, really went the extra mile and compensated for our sellers solicitor who delayed the process exponentially
Great customer services and quickly dealt with my issues
