Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
we are still working on my case, long and drawn out
Date of experience: May 8, 2025
US
Helen was fantastic throughout the whole process, keeping me well informed and ensuring my queries were met in a timely manner. She ensured anything on our side of the chain was quickly communicated which greatly assisted in ensuring the chain was completed quickly.
Date of experience: May 7, 2025
I recommend this law firm 100% We decided to use Setfords ( Merlin Bachelor) For our conveyancing to buy our house. Merlin is very quick at responding and very thorough . I am also going to take this opportunity to also thank Marija also at Setfords very lovely lady. Marija put my mind at rest, very thorough does not miss any detail out while going through a divorce you are in safe hands with Setfords. Setfords will always be my first choice for any legal matters.
Date of experience: May 7, 2025
We have had some difficult purchases and Caroline and Ray have been superb in helping us navigate these difficult transactions. Great communications throughout. Highly recommend.
Date of experience: May 7, 2025
Samantha Ireland was fantastic throughout. Couldn't fault her one bit. Was kept up to date at every point and transaction was very smooth! Would recommend to anyone.
Date of experience: May 7, 2025
Very pleased with Setfords service during whole process of buying our first property. Fiasal was very helpful and answering every question and very quick response every time Will recommend to anyone around me Thank You Fas
Date of experience: May 7, 2025
Setfords has been fantastic from start to finish. Amanda has been exceptional and we cannot thank her enough. Great company, great experience.
Date of experience: May 7, 2025
My leases renewal . very good service.quick and reply back with your questions directly . SO So happy and Big Thank you to mrs: Annie Le
Date of experience: May 7, 2025
