Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Setfords were highly professional, efficient, and acted in our best interests throughout. Having experienced poor service from other conveyancers / solicitors previously I was amazed at the level of service. I had assumed my prior experiences of waiting, chasing, and re-explaining my situation were just the norm but this was not the case. Everything ran smoothly and the team (Kim and Jessica) kept us abreast throughout, relentlessly driving the process forward. Top service, and will certainly use Setfords again next time we move!
Date of experience: May 19, 2025
US
I worked with Sofia at Setfords to sell our London property while living overseas. Sofia had excellent communication, timely action and attention to detail which made a pretty complex sale process with timezone challenges run very smoothly.
Date of experience: May 19, 2025
US
Grace made the process of first time buying easy and as stress-free as possible. I was kept updated at all times, everything was done in a timely manner, and any issues of note were flagged in detail. I would definitely use Setfords again in the future, I was really impressed with the level of service.
Date of experience: May 19, 2025
Great service and value for money
Date of experience: May 19, 2025
We were lucky enough to be assigned Grace as our Solicitor. She was absolutely brilliant; I cannot praise her enough. She was contactable, knowledgeable, very proficient and responsive. We're very grateful to Grace and Setfords for their services in overseeing our sale and we hope to use them again in the future.
Date of experience: May 19, 2025
Victoria Butcher has dealt with 2 of my house purchases and she always been quick to respond to emails and calls and has dealt with the whole process with great professionalism from start to finish. Would highly recommend
Date of experience: May 19, 2025
Excellent and trustworthy service throughout. Will be using again. Sarah Gillbe is very knowledgeable which inspires confidence in her advice.
Date of experience: May 19, 2025
