Verry badddd hotel with a verry mean…
Verry badddd hotel with a verry mean staff!!! Don’t waste your money i do not recommend!!

Sercotel Hotels is a hospitality company that operates a network of three and four-star hotels located in central urban areas throughout Spain. The company provides a range of accommodations suited for both leisure and business travelers, emphasizing convenience and accessibility in key city destinations. Customers can expect a variety of services, including flexible booking options, immediate customer support, and competitive pricing through direct reservations on their official website. Targeting a diverse clientele, Sercotel Hotels caters to individuals traveling for work, families on vacation, and couples seeking weekend getaways. The company aims to enhance the travel experience by offering comfortable lodging and a user-friendly platform for booking and managing reservations. With a focus on customer satisfaction, Sercotel Hotels is committed to providing quality service and a memorable stay in some of Spain's most popular locations.
Sercotel Hotels receives a mixed to negative reception from customers, with many expressing dissatisfaction regarding service and overall quality. While some reviewers praise the amazing views and friendly staff at specific locations like Sercotel Rosellon in Barcelona, the majority report serious issues.
Complaints frequently highlight poor service, with guests describing staff as mean and unhelpful, particularly at the Valencia location. Additionally, several customers mention that the hotels do not live up to advertised standards, with descriptions of rooms as outdated and amenities lacking variety, such as a monotonous breakfast buffet. Despite a few positive experiences, the overwhelming sentiment reflects frustration and disappointment. Overall, Sercotel Hotels struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | — | 11 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
Bottom line: Sercotel Hotels is #5 of 5 on overall rating in this group.
11 reviews of Sercotel Hotels. Filter by what matters to you.
Verry badddd hotel with a verry mean staff!!! Don’t waste your money i do not recommend!!
I booked this hotel through Jet 2, they advertise it as being a nice hotel with lovely rooms. Quite the opposite to what was stated. Just terrible please don't waste your money when there are other hotels which are so much nicer and cost the same. The rooms are tiny not even a foot from the bed to the wall. It smells fusty, lifts are on and off and the bathroom is just disgusting.
Una verguenza desde el principio hasta el final de las vacaciones. Un im- be- cil increible en la recepcion, un viejo que tendria que hechar definitivamente del grupo sercotel. Si teneis que reservar un hotel, aqui es fatal, el precio de la reservacion cambia con el del la cuenta final, que estafa!
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Vi har booket Hotel i Valencia for et sommerferie ophold i 10 dage. Vi oplever at der hver eneste dag er sammen morgen buffet. Der er intet variation i morgenmads buffet! Der er en pool til hotellet. Der er fine liggestole, men der er ingen madrasser til stolene. Når man har lagt der 1 time, så har man ondt i ryggen. Hotellet tilbuddet ingen madrasser! Låsene på vores døre virker ikke. Vi skal hver anden dag ned og have nye nøglekort, da de ikke virker. Vi oplever samtidig at vores dør til tider ikke er låst, hvilket er total uacceptable! Det er desværre ikke er hotel vi kan give nogle gode anbefalinger.
Sercotel Sorolla Palace València, meget ringe service. På femtedagen ud af 9, er vi igen, igen kommet retur til et ulåst værelse, trods utallige henvendelser til receptionen! - De har åbentbart ikke forståelse for at det er utrygt med en lås der ikke virker. Herudover kan man forvente en meget stor, men triviel morgenmads buffet. Ingen udskiftning/variation, men nøjagtig samme morgenmad hver dag. Hold jer langt væk, hvis ferien ikke skal være med trælse oplevelser!! Mvh. Torben
Tengo una reserva para el 25/05/2020 en SERCOTEL MADRID AEROPUERTO, y como la reserva es no reembolsable (Una oferta que apareció en su propia página web) pretenden quedarse con todo el dinero de la reserva, a pesar de que nos encontramos en una Pandemia MUNDIAL. Mi vuelo ha sido cancelado, el aeropuerto seguramente está cerrado, pero ellos se niegan a flexibilizar sus políticas de reservas no reembolsables, aún en estos casos de extrema fuerza mayor. Como empresa, dejan mucho que desear. Lamentable.
Sercotel Hotels is a hospitality company that operates a network of three and four-star hotels located in central urban areas throughout Spain. The company provides a range of accommodations suited for both leisure and business travelers, emphasizing convenience and accessibility in key city destinations. Customers can expect a variety of services, including flexible booking options, immediate customer support, and competitive pricing through direct reservations on their official website. Targeting a diverse clientele, Sercotel Hotels caters to individuals traveling for work, families on vacation, and couples seeking weekend getaways. The company aims to enhance the travel experience by offering comfortable lodging and a user-friendly platform for booking and managing reservations. With a focus on customer satisfaction, Sercotel Hotels is committed to providing quality service and a memorable stay in some of Spain's most popular locations.
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