Well planned holiday with good trips
Well planned holiday with good trips. Excellent food and staff service
4.1
Great
407 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Scenic Luxury Cruises and Tours - UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Best holiday
Great in every department. Will do it again. Amazingly good organised.
A great holiday company.
All inclusive holiday very good. No hidden costs. The variety of tours was excellent and the quality too of a high standard. We have no hesitation in recommending Scenic.
We found the cruise disappointing and misleading
We found the cruise disappointing. The staff were all lovely, polite and helpful, the room was kept clean and tidy and it was well organized. The food was good. The guides were all excellent. However pictures in the brochure were misleading. We only "cruised" for one afternoon where we could see the scenery we mostly travelled at night. Our cabin was also above the engine room and the bed actually shook at night. We thought we were booking an up market luxury cruise but it honestly felt more like a holiday camp. The photo in the brochure shows a couple at a table with space all around being served by a waiter. We were all crammed into the dining area with so little space you could hardly walk between the tables.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.scenic.co.uk
All reviews
407 total • Write a review
Showing 311 - 320 of 403 reviews
GG
Brilliant holiday
Brilliant holiday Highly recommend
Date of experience: August 29, 2024
D
DM
US
Almost Excellent
Booking this trip was not a pleasant experience. The agent I dealt with seemed to go out of his way to be as awkward as possible. I was all for cancelling at that point. Plus every time there was even a minor change we got stacks of the same paperwork sent to us. So I started this trip in a pretty negative frame of mind which was frustrating due to the pretty hefty price tag of this holiday. The flights were fine, although we ended up paying far more than if id booked them myself. When I pointed this out to the scenic agent, the response was tough, that's the deal their flight team had. Arrival at the airport was a little hectic but someone was there to greet us and we got on the bus ok to the ship. If you fly in earlier, we were advised that no later transfer would be done. It was only by chance the boat couldn't make it to Basle so we joined up with the group at the airport for a bus transfer. Very warm greeting on our arrival. I did feel special which was nice. This was our first river cruise after many ocean cruises.The Pearl was a little dated but it looked well cared for and clean. The room was small and the balcony was separated from the next one by a metal screen, with large gaps all the way around. Not great for conversations. Our balcony door also wouldn't lock. We reported this first thing but nothing. Engine noise was occasionally annoying, and there was vibration. And we weren't near the back. Mini fridge was stocked with a small bottle of wine, Gin, vodka, whisky one beer, orange, & apple juice and 2 or 3 cokes. I asked for Drambuie and Sprite to be included but was advised I had to go to the bar for those. What made this holiday so good. The people we met, the gorgeous scenery and the staff working so very hard. Having sailed on many ocean cruise lines, this service was miles better. You were constantly asked if you needed anything. We saw little Butler service. That was fine. Not something we felt we needed anyway although the odd check from him would have been nice. Our cabin Steward did a great job keeping the room clean. Food was a mixture. Sometimes excellent and other times like pub food. Lack of consistency was strange.The bar staff were absolutely outstanding as were the waiting staff in the restaurant. Entertainment was generally ok if uninspiring. The entertainment manager was a very good singer but he was up for three nights of the seven. The rest of the entertainment was bordering on amateur hour. This aspect was really disappointing. Only one night due to the itinerary could you get a shore to appreciate local entertainment. Security measures were pretty much not seen. Perhaps they had hidden measures. I forgot to tag back in one night. Only realized next morning but no one checked. People seemed to wander on and off the ship. Trips were generally good, but too short. Far too little time to explore some of the gorgeous towns and cities we visited. Some of the guides English was also a challenge. Occasional welcome home drinks were nice, and cold flannels were occasionally offered. We did the e-bikes on board which was great fun and the most strenuous tour offered. It was a shame that no water based activity was offered. So despite the really poor customer service during the booking process which I think needs to be addressed as a matter of urgency, the crew on Pearl turned my very negative views into a real positive. Would we sail with scenic again? Jury still out especially reading about too little/ too much water and scenics handling of these issues with unhappy customers.
Date of experience: June 26, 2024
MB
Scenic Eclipse Below the Antarctic Circle
Travelled on Scenic Eclipse 1 to the Antarctic Circle in February 2024. The yacht is lovely and lives up to everything it claims. If you can, take a cabin known as a Spa Suite on deck 9. The space is generous and a bath-tub with a window is lovely. The staff overall were great, and we did observe officer level staff being entitled to dine in public areas. We would only suggest that they take use this privilege to say hello to guests. In particular we would like to acknowledge Raj at the front desk. He is a star! Amy and Joe did a wonderful job of keeping us entertained. Food venues are many and never appeared empty. Fellow passengers made great use of them. The expedition team is terrific and kept us all safe and well informed. Please consider your own level of mobility as the excursions can involve some choppy waters, wet landings over rocks and challenging hikes. Overall, we really enjoyed our trip and will consider Scenic again…it is a small yacht, under direct ownership, that is not yet part of a major cruise company. That is something that helps make it special.
Date of experience: March 3, 2024
J
Jess
US
Scenic Eclipse II
In September 2023, I arranged a trip on board Scenic Eclipse II from Dublin to Plymouth, my first time on a 6-Star Ultra All-Inclusive Yacht. Firstly, the range of dining options on board meant we were spoilt for choice, with a range of different cuisines. My favourite was Chefs Table, the staff were fantastic and the food was delicious to say the least. The ship itself was very spacious, we never had to wait more than a few minutes at the bar in the lounge to be served or whilst waiting to be seated at a dining venue. The staff throughout could not do enough for you. The entertainment on board was brilliant but small, from shows in the impressive theatre to a talented singer in the lounge after our evening meal. I would like to shoutout to the discovery team on board who we had interesting chats with during our cruise. They were a delight to be amongst. My favourite thing about this ship is the suites. We were in a Grand Deluxe Verandah. The space within the suite was impeccable and very well designed. From a TV that turns at ease from the wall, to the comfiest pillows at sea. The en-suite shower room was spacious too, however the towels were a tad small. Overall, fantastic experience on board and I cannot wait to book my next for 2025.
Date of experience: February 19, 2024
E
Em
US
The most amazing Mekong experience
My husband and I went onboard Scenic Spirit on the Mekong in November 2023 for a week to celebrate our honeymoon in style. We had the most amazing experience. From the cultural ports of call to the fantastic food and drink onboard, the whole cruise from start to finish was superb. I could talk about the wonderful crew onboard for hours. Timea our Hotel Director was phenomenal, you can see that she cares and looks after her crew onboard as it's like a floating family. They go above and beyond and I honestly can't speak any higher of the ship. We had the best time and would go back in a heartbeat just to see the beautiful ship and its crew. Highly recommend this cruise to anyone wanting to go to Vietnam and Cambodia.
Date of experience: February 15, 2024
SO
S Owen
US
Highlights of Normandy and Seine
My Daughter asked to Visit Paris for her 18th Birthday (She was doing her A levels when it was her birthday so we went in July), After weighing up the options Looking at Cost of flights, Accommodation, Meals, things to do etc we decided a river Cruises was our best option. We flew In/Out Paris and the ship sailed to Honfleur and Back to Paris. Direct flights from Manchester were included with Air France. Flight was delayed and we felt we were waiting for our bags for an age in Charles De Gaulle. However once we made it through Customs we came through into the Arrivals hall and there was a Scenic Representative waiting for us. She took our bags and led us to our transfer vehicle. She offered us water and asked us what kind of station we would like to listen to, Told us our approx journey duration and asked us if we were in a talkative mood or would prefer to not chat. She informed us that as our flight was delayed we were due to be sharing the transfer but that they were further delayed so instead of us waiting longer she said she would take us to the ship now and another transfer would be arranged for the others. We were in a chatty mood and she told us a few details about things we were passing and even sang along with us to a few songs. Which made the journey so much more enjoyable than just looking out the window. On arrival to the ship (Scenic Gem), they check your passport and completed the check in process, they do take your photo for your ship pass, not the most flattering so do be aware. We were given a glass of champagne and then shown to our cabin and introduced to our butler. Our cases had already been delivered to our cabin and were on the beds. Our butler then explained how to use the TV, shower etc, gave us the number to reach him on should we need anything. We unpacked and made our way to the lounge for the Port talk. During the Port talk we were advised that there would be a safety drill the following morning whilst we are sailing, to allow for all guests to be onboard. She explained to us that we dock further down the river due to sailing restriction in Paris. Day tripping cruises have priority over river cruises so they sail part way up the Seine and then turn around and sail back out of Paris towards Honfleur. We had some amazing Scenic Freechoice experiences, Mine and My daughters personal highlights were the D Day Landing sites. Not being a history buff myself i was amazed by how much effort went into the D Day landings and was a truly reflective experience. Another highlight was celebrating Bastille Day in Honfleur, The Captain was able to navigate us into a great position to view the fireworks and was lovely to see so many locals and visitors on the riverside watching them unfold too. I did celebrate my birthday whilst onboard and was lucky enough to be invited to L'Amour Restaurant that evening to enjoy my birthday and they even brought me cake and sang to me. My daughter got to see the Eiffel Tower twinkle at night (on the hour every hour for 2 mins btw after it goes dark) when we cruised back into Paris at the end of the cruise, But we made some very special memories and met some amazing people along the way. The crew onboard and the guests definitely made the cruise even more special. We are looking forward to the next one, Possibly on the Scenic Eclipse,
Date of experience: February 15, 2024
CW
Scenic river cruise experience …
We booked a scenic all inclusive cruise down the Rhine in October 2023 we sailed out of Amsterdam and we noticed that the engine didn’t seem to be performing as it should at 5am the boat stopped and in the morning we were informed that the gearbox needed repairing . We then spent 3 days/ 2 nights in a hotel and had long coach journeys to cover the itinerary . For 3 days we had a coach holiday with poor food and only one drink in the hotel. Scenic response to my complaint was: Dear Mr Weaver I am sorry you are disappointed with our River Cruise Compensation offer. As I am sure you can appreciate, the situation was beyond our control and our aim was to keep disruption to an absolute minimum for you, whilst ensuring the excursions go ahead as planned, albeit from a different port with a longer travel time. The impact of high and low waters has on river cruising has been an issue since river cruising began, however, due to global warming and ice melting on the mountains, it is getting worse. During the summer months the rivers can sometimes drop below an acceptable level to sail on and in the winter with heavy rainfall and the rivers high, this stops the ships from sailing under the numerous bridges along the rivers. How can the height of the river cause a gearbox failure. Scenic then realised that they had sent out the wrong email so much for the promised detail investigation They offered compensation of £440 each for a holiday that cost £5000 each. I have complained to ABTA but to no avail The holiday was ok but not worth the money and I am disappointed with the treatment I have received to my complaint.
Date of experience: February 12, 2024
dn
Never again!
We have just had a similar experience to Jackie Rossiter, who posted her review in Aug 23. In January this year we booked a 25 day tour to New Zealand for Sep/Oct 2024 (so 21 months ahead) and paid the £2,500 deposit. As one of our daughters lives in Australia, we opted to arrange our own flights so that we could visit her after the tour and I booked them about 3 weeks ago; BA only releases flights 355 days before they take place. Last week, Scenic called to say that they were cancelling the NZ tour as not enough people had booked it, which seems very odd given that it is still 11 months away, so there is still plenty of time for more people to book, especially since they offered us an identical tour in February 2024! We are now looking to book a tour within our flight dates with another, more reliable company. This is the SECOND time that Scenic has cancelled a holiday that we had booked. In June 2017, we booked one of the first cruises on the Scenic Eclipse. The cruise was to celebrate our 30th Wedding Anniversary in May 2019, so nearly 2 years later. We paid the full price of over £10,000 up front, to get the the “Early bird” savings offer. In February 2019, just 3 months before the cruise, Scenic cancelled it because the ship was still being built and would not be ready in time! We thought that this might be a one-off occurrence and, having had a good holiday in Australia with Scenic in 2013, we decided to booked the NZ tour. Never again with Scenic!
Date of experience: November 23, 2023
CK
This is never a 5* experience
This is never a 5* experience Beer and wine tasting at 10am😳 If not for the staff I’d have come home early The entertainment director was more like a bingo caller! Food average noisy night time sailings and the smell of waste NEVER AGAIN
Date of experience: October 11, 2023
MF
Worst vacation
First of all this was advertised as having beautiful scenery and an intimate experience.. We floated along a muddy river and the ports were poverished run down villages with nothing to do .. When we entered the boat we did NOT get the room upgrade we paid for .. The boat was full of over 70 year old people with mobility issues .. Advertisement said average age 55 ! The excursions were short and boring took longer to drive there then the actual excursions! Then everyday back to the boring boat .. The pool was actually a hot tub , the gym had 3 treadmills and 1 bike ..we were very bored ! The evening meals were awful ( frog legs ) no thanks and the alternate meals were burgers , a cheap quality steak and chicken which got really old after a few meals .. The chef was not accommodating until we emailed scenic then they had an attitude because of the complaints. In the evenings it was so bad corny cruise director jokes and music trivia from my great grandmothers era .. We made the decision to leave the boat on day 4 of a 10 day vacation . Huge waste of our money . Would never recommend this cruise through Boudreaux .. It wasn't beautiful it was boring !
Date of experience: October 6, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.