Wessex Internet
View company profile →
Very happy with everything!
I had been with BT for about 15 years but they showed no sign of installing fibre to my house so I went to the meetings that Wessex Internet (WI) held in our village and read the literature and the reviews. I decided to go for their "Full Fibre 250" package, as much for the upload speed (120 Mbps, which is 6 times faster than my BT) as the 250 Mbps download. I spoke with the teams doing the installation in our village in April and they all seemed very friendly and keen to do a good job. When they started digging in our road, I spoke with an installation manager about how they might bring the fibre into my house; we have a long gravel drive. He noted all my requests and, when the local instal team arrived in late April, they had all the details and laid the fibre exactly where I wanted it. A few days later, the connection team arrived and brought the fibre into my house, exactly where I wanted it. They then set up the router where I wanted it and tested it, achieving the contracted speeds. A week or so later, I noticed a slow upload and download so called Customer Services. They did a test which diagnosed an intermittent high "packet loss", so they sent an engineer out on 12 May to investigate. He diagnosed a slightly misaligned fibre splice in the box on the wall outside my house and made a new splice, which seemed to cure the problem. A couple of weeks later, I noticed that the 5GHz band had dropped out and my Nest Home Thermostat would not connect up to it when the 5GHz band came back on; I switched to the 2.4GHz and called Customer service. They said that they had had a few similar cases and pushed a firmware update to my router, which seems to have cured the problem. I was not surprised to have a few 'teething issues' but I was impressed with the way WI reacted. I am impressed with the package, especially faster uploads and the ability to watch UHD streamed TV for the first time!
