Well planned holiday with good trips
Well planned holiday with good trips. Excellent food and staff service
4.1
Great
407 reviews
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Review summary
Scenic Luxury Cruises and Tours - UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Best holiday
Great in every department. Will do it again. Amazingly good organised.
A great holiday company.
All inclusive holiday very good. No hidden costs. The variety of tours was excellent and the quality too of a high standard. We have no hesitation in recommending Scenic.
We found the cruise disappointing and misleading
We found the cruise disappointing. The staff were all lovely, polite and helpful, the room was kept clean and tidy and it was well organized. The food was good. The guides were all excellent. However pictures in the brochure were misleading. We only "cruised" for one afternoon where we could see the scenery we mostly travelled at night. Our cabin was also above the engine room and the bed actually shook at night. We thought we were booking an up market luxury cruise but it honestly felt more like a holiday camp. The photo in the brochure shows a couple at a table with space all around being served by a waiter. We were all crammed into the dining area with so little space you could hardly walk between the tables.
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Website
www.scenic.co.uk
All reviews
407 total • Write a review
Showing 321 - 330 of 403 reviews
cs
We took the river cruise from Budapest…
We took the river cruise from Budapest to Vienna and enjoyed every minute of it. J-J and his staff were so kind,from the moment we boarded to the moment we left. The food was very good and the city excursions were so good with very informative guides. A big thank you to all of you. We are now about to book for next year!!
Date of experience: September 30, 2023
AM
Flights cancelled on way out to our …
Flights cancelled on way out to our jewels of the Danube and Rhine trip. The good points were generally the staff on board were good. Food very good. Main complaint is the customer service. Nothing was their fault, although we missed a full day of our cruise, plus all the orientation. We're told I was lying when I complained about some aspects! It's taken since we returned in June to get a response out of Scenic. And like others offers of vouchers off next trip only compensation. We can't afford to go with them, even if we wanted to. I would avoid unless you can guarantee all goes well with your trip. Don't expect help from Scenic if things go wrong.
Date of experience: September 21, 2023
ML
We have just returned from a Scenic…
We have just returned from a Scenic River Cruise on the Scenic Gem...Paris to Paris.... First the good points: Staff excellent.....helpful. pleasant and accomodating. Organisation...efficient and prompt. Other passengers......very nice,mostly from USA and Canada who had chosen this cruise so they could visit the Normandy landing beaches and cemetaries.... Other comments.... Food...middling to poor....steaks from Germany (who has steaks from Germany??)...salad bars very sparse and uninteresting.....portions minute....In their brochure when booking Scenic try to kid you that they have 4 restaurants....Rubbish!!! They have the main dining room.....a gourmet table at the back of the dining room where one can eat ONCE on the cruise, even if in a top cabin....an area at the back of the lounge with half a dozen tables where each guest gets invited ONCE on the cruise...and an extention to the bar where very sparse salads or snacks are served most of the day.... All drinks are included, which is a good point, but the wines they served for meals were just OK.... Stops.... The stop offs were mostly in places no one had ever heard of, except Rouen .Giverney and Honfleur.... Scenic made a big thing about being allowed to moor right inside the port at Honfleur.....but because the Normandy Beaches Tour started at 8-30 and did not return until 6 in the evening 90% of all the guests did not get a chance to see Honfleur as we moved on to the next unknown, unnecessary destination that evening. That was a pity as Honfleur was the nicest stop. Cabins.... We had a De Luxe Balcony Suite.....nicely furnished, very comfortable bed. The bathroom was very badly designed..too much room in a tiny space taken up by the shower.....and the basin and tap were a joke... The tap protruded so far in to basin one could not use it without flooding the floor!!! Ship condition.. Generally very clean but lounge furniture,where one sits for a good portion of the trip, needed re-upholstering, it looked very tired....The beds on the upper deck very uncomfortable.... All in all a disappointing cruise and the icing on the cake was the fact that my partner fell in the lounge and damaged her face, no bones broken, but very very bruised. Two waiters and a manager helped to get her to our cabin, gave her ice packs, and that was the last we saw of anyone from the cruise company. Not one Manager bothered to enquire after her health after that, there did not seem to be any qualified medical person on board......That was disgraceful..... Latter London
Date of experience: September 9, 2023
L
LIAM
US
Delightful Douro
My wife and I have just returned from a 7 day Douro cruise on Scenic Azure.. This was delightful in every way. The river was enchanting, the ship was spotless and the crew and staff were uniformly caring, helpful and patient. They take pride in their work and went the extra mile when required. Food was of a high standard (barbecue apart) with a good range of choice at every meal. Wines were generally local but good. The bar was well stocked with a good range of cocktails on request. The cabins were compact but well thought out. We particularly liked that the balcony opened onto the cabin. The daily excursion programme was varied and enjoyable. One point of warning. Carefully select the tours that you want to make when booking. The ship travels full and you may not be able to change on board. The evening classical music concert in the magnificent St Francis Church in Porto was a highlight. The Scenic price point is high but worth it. Nothing was too much trouble for this wonderful crew and staff. As an example, my wife and I were responsible for our own flight arrangements. Our flight home to Manchester did not depart until 21.10. Scenic allowed us to stay on board until 15.00. providing us with lunch and drinks and a limousine to the airport at their expense. We could not have asked to be better treated. This was our third cruise with Scenic and we will come again. P.S. From reading other reviews, there seems to be a disconnect between poor on shore administration and outstanding on board service. If you select a travel agent with a large Scenic account, you will get a hassle free experience !
Date of experience: September 6, 2023
EC
Went on gems of danube river 1 star not 5 star
Went on gems of danube river cruise.home 6 days ago One and half days before start of cruise told by email water levels low so had a much longer journey to boat and 2nd day extra journey to do excursions in Nurumberg. Was kept waiting 3 hours at Munich Airport before our journey to the boat, without any proper explanation from scenic staff and rude when pressured. Only after phoning emergency uk number was travel resolved and eventually arrived at boat nearly in tears and nearly missing dinner. Two and half days moored overlooking dusty towpath out of a 7 day cruise. Once sailing things improved as food, cabin and staff good. Our journey home was awful. Delays, delays , long check in , racing to gates to catch flight from Paris then delays again,and heaven knows why but we had to fly to Paris then onwards to home airport in uk instead of a direct flight. Horrendous and stressful journey and then no cases when we arrived. This was not a 5 star holiday. No contact from scenic since arriving home , and no customer phone number or email on website to resolve complaints. We have been very let down by scenic.
Date of experience: August 29, 2023
JR
Appalling company
Appalling company. Booked a trip to Aus/NZ in Feb 22 to travel in January 23. They Cancelled the trip due to low numbers and booked us on November 23 trip. This too was cancelled last week. Had monies from us and wasted 18months of my time. Now had to rebook using a different company at a premium. They refuse any sort of compensation just £500 voucher to use on a future holiday. As if.
Date of experience: August 26, 2023
RB
Exceptional staff made the cruise - ship spotless
Scenic Jade - Great river cruise but made exceptionally so by the brilliant staff who couldn't do enough for us. The ship was spotless. We were spoilt by the staff who catered to our every whim. Alex was the Hotel Manager - he was the BEST!!! He looked after me (I'm vegan and partially disabled) and he gave me 5 star treatment every night. He treated everyone with a smile and courtesy and made us all feel special. The restaurant ran like a dream and the chef cooked me lovely vegan meals. Jeaday (probably wrong spelling) the Cruise Director, again made us feel special and was always on hand with a smile looking after us. Our beautiful butler - Viktorya - always serving us breakfast in our room with a smile and getting anything we needed. Nothing was too much trouble. Vuk and Marko, the barmen, again always there to serve us and smiling all the time. Marco the manager of the speciality restaurant again looked after us and nothing too much trouble. If I have a criticism it would be that most of the excursions started too early in the morning. Scenic should consider giving a choice of times as other river cruises do. We definitely looking to go on another Scenic cruise,mainly due to the staff and cleanliness.
Date of experience: August 16, 2023
EM
Went on Bordeaux cruise
Went on Bordeaux cruise. Terrible food One morning for example had a boiled egg served with fried bread which had been cooked in the chip fryer , raspberry trifle with one raspberry, barbecue food had been sitting in Bain Marie for hours All food grey , fish frozen and not even from France . Ran out of gin on second day, We paid a year in advance £9.500 for two only to find other people had only paid £1000 each . The response from Scenic was £100 voucher each for booking again . We had been twice with Scenic before and were delighted with the food. Obviously Scenic does not want to retain customer loyalty . The staff tried their best whilst working for a company that really doesn’t care
Date of experience: August 4, 2023
ML
We went on Scenic Diamond River Cruise to Bordeaux
We went on Emerald River Cruise on the Douro River in Portugal in 2022 and were so impressed that we decided to do another cruise in 2023. We have just returned from 11 days aboard the Scenic Diamond Cruise to Beautiful Bordeaux. 18--28 July 2023. The experience on the ship was 110%. We had 114 passengers with approx 30 crew. It is pretty obvious that the whole Team on board thoroughly enjoy working together to make the service given to passengers , of the highest order. The facilities on board are unlimited and the daily information given out by the Cruise Director (Yvonne) every evening were extremely helpful. Ryan covered much of the evening entertainment and daily tour arrangements with very accomplished Guides, Morgan & Natalie. Our only disappointment was the facilities at the French Railway Stations, but this is obviously out of the hands of Scenic. We are already planning our River Cruise with Scenic next year. Laurie Day.
Date of experience: July 29, 2023
AD
Superb Cruiseline
The staff on the Scenic Gems of the Danube cruise are the best we have ever experienced on a cruise. Attentive and so thoughtful. They attend to your every need with a smile. The food has been delicious and the chefs have to be commended on the quality of the food. The ship is superb and the suites delightful. The cruise and destinations have been fantastic. Highly recommended.
Date of experience: July 10, 2023
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