Scenic Luxury Cruises and Tours - UK
View company profile →
Scenic river cruise experience …
We booked a scenic all inclusive cruise down the Rhine in October 2023 we sailed out of Amsterdam and we noticed that the engine didn’t seem to be performing as it should at 5am the boat stopped and in the morning we were informed that the gearbox needed repairing . We then spent 3 days/ 2 nights in a hotel and had long coach journeys to cover the itinerary . For 3 days we had a coach holiday with poor food and only one drink in the hotel. Scenic response to my complaint was: Dear Mr Weaver I am sorry you are disappointed with our River Cruise Compensation offer. As I am sure you can appreciate, the situation was beyond our control and our aim was to keep disruption to an absolute minimum for you, whilst ensuring the excursions go ahead as planned, albeit from a different port with a longer travel time. The impact of high and low waters has on river cruising has been an issue since river cruising began, however, due to global warming and ice melting on the mountains, it is getting worse. During the summer months the rivers can sometimes drop below an acceptable level to sail on and in the winter with heavy rainfall and the rivers high, this stops the ships from sailing under the numerous bridges along the rivers. How can the height of the river cause a gearbox failure. Scenic then realised that they had sent out the wrong email so much for the promised detail investigation They offered compensation of £440 each for a holiday that cost £5000 each. I have complained to ABTA but to no avail The holiday was ok but not worth the money and I am disappointed with the treatment I have received to my complaint.