Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
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Contact info
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Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 151 - 160 of 216 reviews
LC
Great company
Great company to work with. Big thanks to the team, especially Megan, Chloe C, Emma & Chloe G! Looking forward to working more with them.
Date of experience: July 29, 2024
HA
Purchase Ledger department dealt our…
Purchase Ledger department dealt our query in a timely manner.
Date of experience: July 26, 2024
JP
Always willing to help with account…
Always willing to help with account payments and resolve any queries with complete satisfaction
Date of experience: July 26, 2024
AS
Amazing staff
Megan Parrish is always a delight to deal with. Leonie is always helpful whenever a leaseholder raises a query. Thank you for making our jobs effortless.
Date of experience: July 25, 2024
DF
A Big Thank you to the Purchase Ledger…
A Big Thank you to the Purchase Ledger Team!! for their professional service. We at Evergreen Landscapes rely on prompt payments being made and help in dealing with any queries. Happy to leave this review. Thank you again Hazel and the team.
Date of experience: July 24, 2024
BS
We have been working with Red Rock for…
We have been working with Red Rock for several years now providing electrical services to there London properties. Chloe and the Purchase Ledger Team are always on hand to deal with any enquiries we have. 5 Star service provided to SES Electrical Contractors
Date of experience: July 24, 2024
PM
A good company to work for
A good company to work for. The works orders are detailed and communications with the team is always first rate. Invoice payments for works carried out are usually timely.
Date of experience: July 23, 2024
RS
Great response times and resolution!
I find all the RRPM Team extremely responsive and I know from personal experience that this is rare from a management company so it's refreshing! My most recent dealing this week was with Stacy Head in Credit Control who agreed a payment plan with me within hours of writing. In the past, I have found Shevette and Jane from the Legal Team really helpful too.
Date of experience: July 23, 2024
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