Very helpful and honest to deal with
Very helpful and honest to deal with

Robinsons Electric is a family-run business based in Kendal and Lancaster, serving customers in Cumbria and Lancashire. As a member of Euronics, the company provides a diverse range of electrical products, including domestic appliances and visual entertainment systems. Customers can find leading brands such as Sony, LG, Samsung, Bosch, and Hotpoint at competitive prices. The company's offerings extend to commercial services, specializing in the supply of Hotel Televisions, also known as Hospitality Television. Robinsons Electric provides flexible options for hotels, including rental and outright purchase agreements. By collaborating with local experts in aerial and IT distribution, the company is able to deliver customized TV systems that enhance the guest experience, making it a valuable partner for hospitality businesses in the region.
Robinsons Electric receives overwhelmingly positive feedback from customers, highlighting their exceptional service and professionalism. Reviewers frequently commend the friendly and knowledgeable staff, noting that they provide personalized assistance, whether it's selecting a soundbar or installing a new TV.
Many appreciate the company's commitment to local business, with several customers expressing satisfaction with the installation services, which are described as thorough and efficient. However, there is a minor complaint regarding soundbar purchases, with one reviewer mentioning issues related to the product. Overall, Robinsons Electric is celebrated for its excellent customer experience and dedication to quality service, making it a highly recommended choice for home and garden electrical needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 50 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2024.
| Month | Average | Reviews |
|---|---|---|
| Sep 23 | 5.0 | 1 |
| Oct 23 | 5.0 | 1 |
| Nov 23 | — | 0 |
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 5.0 | 2 |
| Jul 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 50 most recent reviews.
“We have had a holiday cottage in Lindale for 20 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 50 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 4.1 out of 5 (good) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: Robinsons Electric is #1 of 5 on overall rating in this group.
50 reviews of Robinsons Electric. Filter by what matters to you.
Very helpful and honest to deal with
Rather than just using the local currys, this is a step up in the quality of advice and the level of service. Installation was free and the price was the same as online, plus i felt that supporting a local business is good too! I'm sure that if anything goes wrong I will be able to get the help i need... Excellent and highly recommended!
Phil went above and beyond to assist me with my recent purchase. Tracking of goods in transit and a follow up call to ensure all was good. Very much appreciated and I highly recommend.
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Earlier this year, my TV broke down. It was under insurance and was deemed too bad to repair. This decision was given by Robinsons Electric at the request of the insurance company. They offered me a reconditioned set which was not acceptable. I visited Robinsons Electric and the gentleman in the shop phoned the insurance company and persuaded them that if they gave me £200 I would pay the balance on a new set of my choice. I did this and with a 5 year cover by Robinsons. His help was excellent and prompt. I had spent 3 weeks and many phone calls to get any action from the insurance company. Thank you.
I have always founds Robinsons to be a friendly, efficient, helpful and reliable company. I would have no hesitation in recommending this firm.
As always, quick, helpful and effective.
Having made the error of using a high street “big name “ shop I found Robinsons. Never again will I use anyone else for electrical goods. It’s the independent shop keeper for me.
I’m writing this review following the time spent by the staff at Robinson’s. Had an issue with a Samsung tv, not bought from them, but from a large national retailer that went faulty. The store we bought it from were not interested in assisting us with the fault. So took it here to get an independent opinion! They spoke at length to Samsung drawing on their expert knowledge. As a result the tv has been repaired free of charge! I’d like to say a big thank you for your great work in securing me a successful resolution to the problem. I would recommend anyone buying a new product to visit them first before going to a big retailer, we will be in future!
I have used Robinsons over the years and found them excellent.
excellent, expert service
Excellent Product, Excellent Service & Pure Value for Money....As Always. Thank you
Graham fitted our new tv/sound bar/apple tv/and dvd - Set it up perfectly and explained very clearly operating remote - brilliant job - will always be 1st to be called for anything like - highly recommend anyone contact Robinson’s Electric
Always helpful
Robinsons Electric is a family-run business based in Kendal and Lancaster, serving customers in Cumbria and Lancashire. As a member of Euronics, the company provides a diverse range of electrical products, including domestic appliances and visual entertainment systems. Customers can find leading brands such as Sony, LG, Samsung, Bosch, and Hotpoint at competitive prices. The company's offerings extend to commercial services, specializing in the supply of Hotel Televisions, also known as Hospitality Television. Robinsons Electric provides flexible options for hotels, including rental and outright purchase agreements. By collaborating with local experts in aerial and IT distribution, the company is able to deliver customized TV systems that enhance the guest experience, making it a valuable partner for hospitality businesses in the region.
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