Carrier called with updates and…
Carrier called with updates and delivered our car a day earlier than scheduled.
RoadRunner Auto Transport is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Carrier called with updates and delivered our car a day earlier than scheduled.
Timely pickup and notices about pickup and delivery.
Easy and Fast Service! From calling to set up to receiving my car, Road Runner made it quick and easy. Prices were also very reasonable.
We ship our car every time we move, which has been 4x from coast to coast so far (we are military so we move frequently.) Road Runner gave us a quote that seemed very reasonable so we booked with them. About 8 days from our pick up date I called to ask about the carrier and was told I’d hear from them 7-10 days before my ready date. So I waited until a few days before our ready date and, having received no calls, I called again. I was told that I should expect a call the day of or perhaps the day prior to my car’s ready date, so again I waited. The day before my ready date, I received a call that my car had been assigned to a carrier and to call the dispatcher. I did so and was told that my price went up from $625 to $834. I cancelled my order with them, and the dispatcher was indifferent and dismissive toward me, which was pretty crummy. In all of the times I’ve shipped a car, I’ve never been asked to pay over my quote. I feel like this is bad business, taking advantage of customers when you’ve pigeon-holed them by waiting until the last possible minute to schedule a pick up and then jack up the rate. The military doesn’t reimburse us more than $200 to ship our car so we decided to split our family up and drive both cars to our next assignment. We will never use this company again ***It was never offered to me to wait for more carrier availability, it was presented by your dispatcher as a “take it or leave it.” So we left it.
For 8+ years I have shipped college cars, household cars, Classic cars, Luxury cars values at over $250K and never had a problem
The perfect service for car
fast and friendly
Fantastic and easy experience with RoadRunner. Never had a doubt in mind that they would incorrectly execute the move of my automobile. Definitely would recommend again.
My experience was top tier from the beginning( starting my process) to my car being delivered to my home(ending my process). Communication was great across the board. I would highly recommend this company.
Everything went well with our jeep delivery...thank you!
Fair pricing, safe experience.
Great communication on both ends from the pick up all the way to the drop off! Got my car to destination very timely and even before the estimated delivery!
Works well with customers. Had no issues with service.
Easy process and they exceeded expectations in terms of cost and delivery.
Driver I ask for call backs before pick up and he gave call before delivery
Communication. On time.
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