RoadRunner Auto Transport

4.793 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.793 out of 5 stars
Excellent
5 out of 5 stars
928
4 out of 5 stars
23
3 out of 5 stars
4
2 out of 5 stars
4
1 out of 5 stars
41
1,000 reviews in total

Review summary

RoadRunner Auto Transport is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Andy was the best

Andy was the best, he gave me accurate instruction of where to meet at pick up and delivery. They were both close to wh...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I am so happy with every stage of the…

I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Dependable

Dependable, quick delivery.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Everything went as planned but it was…

Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone t...Read more

0
0
🔥 High engagement

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Duane
Duane
1 reviews
over 1 year ago
5 out of 5 stars

Carrier called with updates and…

Carrier called with updates and delivered our car a day earlier than scheduled.

Helpful?
Jack
Jack
1 reviews
over 1 year ago
5 out of 5 stars

Timely pickup and notices about pickup…

Timely pickup and notices about pickup and delivery.

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Laura
Laura
1 reviews
over 1 year ago
5 out of 5 stars

Easy and Fast Service

Easy and Fast Service! From calling to set up to receiving my car, Road Runner made it quick and easy. Prices were also very reasonable.

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Karen Coleman
Karen Coleman
1 reviews
over 1 year ago
1 out of 5 stars

We will never use this business

We ship our car every time we move, which has been 4x from coast to coast so far (we are military so we move frequently.) Road Runner gave us a quote that seemed very reasonable so we booked with them. About 8 days from our pick up date I called to ask about the carrier and was told I’d hear from them 7-10 days before my ready date. So I waited until a few days before our ready date and, having received no calls, I called again. I was told that I should expect a call the day of or perhaps the day prior to my car’s ready date, so again I waited. The day before my ready date, I received a call that my car had been assigned to a carrier and to call the dispatcher. I did so and was told that my price went up from $625 to $834. I cancelled my order with them, and the dispatcher was indifferent and dismissive toward me, which was pretty crummy. In all of the times I’ve shipped a car, I’ve never been asked to pay over my quote. I feel like this is bad business, taking advantage of customers when you’ve pigeon-holed them by waiting until the last possible minute to schedule a pick up and then jack up the rate. The military doesn’t reimburse us more than $200 to ship our car so we decided to split our family up and drive both cars to our next assignment. We will never use this company again ***It was never offered to me to wait for more carrier availability, it was presented by your dispatcher as a “take it or leave it.” So we left it.

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Mark Cope
Mark Cope
1 reviews
over 1 year ago
5 out of 5 stars

For 8+ years I have shipped college…

For 8+ years I have shipped college cars, household cars, Classic cars, Luxury cars values at over $250K and never had a problem

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Alaa
Alaa
1 reviews
over 1 year ago
5 out of 5 stars

The perfect service

The perfect service for car

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Maysa
Maysa
1 reviews
over 1 year ago
5 out of 5 stars

great company

fast and friendly

Helpful?
over 1 year ago
5 out of 5 stars

Fantastic and easy experience with…

Fantastic and easy experience with RoadRunner. Never had a doubt in mind that they would incorrectly execute the move of my automobile. Definitely would recommend again.

Helpful?
over 1 year ago
5 out of 5 stars

Great Experience

My experience was top tier from the beginning( starting my process) to my car being delivered to my home(ending my process). Communication was great across the board. I would highly recommend this company.

Helpful?
Chris Koball
Chris Koball
1 reviews
over 1 year ago
5 out of 5 stars

Everything went well with our jeep…

Everything went well with our jeep delivery...thank you!

Helpful?
Clarence
Clarence
1 reviews
over 1 year ago
5 out of 5 stars

Fair pricing

Fair pricing, safe experience.

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Chloe
Chloe
1 reviews
over 1 year ago
5 out of 5 stars

Great communication on both ends from…

Great communication on both ends from the pick up all the way to the drop off! Got my car to destination very timely and even before the estimated delivery!

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David
David
1 reviews
over 1 year ago
5 out of 5 stars

Communication

Works well with customers. Had no issues with service.

Helpful?
John
John
1 reviews
over 1 year ago
5 out of 5 stars

Easy process and they exceeded…

Easy process and they exceeded expectations in terms of cost and delivery.

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Elsa
Elsa
1 reviews
over 1 year ago
5 out of 5 stars

Driver I ask for call backs before pick…

Driver I ask for call backs before pick up and he gave call before delivery

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Linda
Linda
1 reviews
over 1 year ago
5 out of 5 stars

Communication

Communication. On time.

Helpful?

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