RoadRunner Auto Transport
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We will never use this business
We ship our car every time we move, which has been 4x from coast to coast so far (we are military so we move frequently.) Road Runner gave us a quote that seemed very reasonable so we booked with them. About 8 days from our pick up date I called to ask about the carrier and was told I’d hear from them 7-10 days before my ready date. So I waited until a few days before our ready date and, having received no calls, I called again. I was told that I should expect a call the day of or perhaps the day prior to my car’s ready date, so again I waited. The day before my ready date, I received a call that my car had been assigned to a carrier and to call the dispatcher. I did so and was told that my price went up from $625 to $834. I cancelled my order with them, and the dispatcher was indifferent and dismissive toward me, which was pretty crummy. In all of the times I’ve shipped a car, I’ve never been asked to pay over my quote. I feel like this is bad business, taking advantage of customers when you’ve pigeon-holed them by waiting until the last possible minute to schedule a pick up and then jack up the rate. The military doesn’t reimburse us more than $200 to ship our car so we decided to split our family up and drive both cars to our next assignment. We will never use this company again ***It was never offered to me to wait for more carrier availability, it was presented by your dispatcher as a “take it or leave it.” So we left it.