Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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www.rightmove.co.uk1,000 total • Write a review
US
Customer service has been lost over the last few years but Hannah Mckay has restored my faith in that...Her Care, compassion & professionalism has been nothing but outstanding. Nothing was too much trouble & I felt she treated me as an individual not just a number.....Thank you Hannah for all your hard work ....it has made my year.xxx
Date of experience: February 16, 2021
Hannah was amazing and really helpful!
Date of experience: February 15, 2021
Very helpful, friendly staff, pleasure to talk to over the phone. Thoroughly recommend 👍
Date of experience: February 15, 2021
US
They seem to employ absolute morons that cannot understand anything other than a simple, basic salaried contract. Don’t bother with this company if you’re paid anything other than a basic salary as your actual income doesn’t count, and I’m not talking about commission or overtime. It’s actually much easier to get a mortgage than it is to make their staff understand your actual income (yes I am talking from experience) makes you wonder if they’re working alongside agents to keep the holding fees? To make it clear, my income is well above what is required to meet the affordability as could have been confirmed by the many documents requested by the company.
Date of experience: February 15, 2021
Mac and I just moved to the UK and this was our first rental offer exerience. Jess at Van Mildert handled our referencing application quickly, professionally and with a very nice personal touch, allowing us to complete the reference check quickly during a very time sensitive process.
Date of experience: February 12, 2021
Danielle was brilliant and conducted my referencing with lightning speed. That was especially important to me so that I can move into my new rental with my son during a difficult period. I think she was as excited as I was! So nice to deal with positive people who are working hard. It surely makes a difference. Thank you Danielle!
Date of experience: February 12, 2021
US
Very efficient and extremely helpful and polite I have throughly enjoyed my experience with this Fantastic firm. May I mention Jessica Kidd was amazing answered all my questions and kept in contact with me regarding some issues she is definitely a asset to this company and i hope she excels in this job Many thanks Stephan Cain
Date of experience: February 11, 2021
