Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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I have hearing problems especially with phones and Eve was more than patient and where we were having problems sent e-mails while we were on the phone to ensure I was receiving all the information correctly. It took a while but we got there in the end.
Date of experience: October 12, 2021
Megan dealt with all the paperwork and details and was very efficient and great to talk to, very good service and product
Date of experience: October 7, 2021
This was one of the worst experiences. This took 3 weeks, they ended up contacting the wrong people, never got it right. It was a massive strain. Would not use them.
Date of experience: October 6, 2021
Megan Brooke with right move was extremely helpful, lovely bubbly personality and so kind !!
Date of experience: October 4, 2021
US
Diabolical service, received phone call, asked to call back, have attempted 5 times and spent 127 minutes overall listening to some recorded message trying to convince people how great Rightmove services are....sorry people, misrepresentation!
Date of experience: September 28, 2021
US
This service is a terrible I have never been so stressed in my life. Short of Rightmove, asking for a sample of my DNA they have gone way beyond what is considered normal 'referencing'. Awful awful experience and don't call them on a Friday after 1pm they will not answer you call!!
Date of experience: September 24, 2021
Full of estate agents misrepresenting e.g. detached status, location on map and using CGI renders when a real photo might put people off. Just seen one where they use real photos apart from one. The real photo would show that the front of your house was a bus stop on an A road (without even a pavement in between). The CGI shows none of that of course. Rightmove allow you to report “errors”, but they don’t deal with these themselves, they just forward to the estate agent. So in the cases where it’s deliberate (i.e. most of them), nothing will happen without action by Trading Standards.
Date of experience: September 22, 2021
Shocking! Three times I've phoned them and after listening to the same recorded message trying to sell me something how important my call is, it auto disconnects after ten plus minutes. Ah, but hang on, of course, silly me, it's all down to Covid and everyone working from home (not!).
Date of experience: September 22, 2021
