Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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I needed to contact Right Move re a query. Ciera from their Customer Relations team was very helpful and diligent in seeking and securing a timely solution
Date of experience: March 15, 2022
US
One of the greatest pains in modern life is being kept on hold when contacting a company. Contacting Rightmove was a dream. One the several occasions I had to call them in the last couple of days, the phone was answered within several seconds. The staff (in particular Aimee who is the only name I can recall) were professional, efficient, helpful and followed up with an email when appropriate.
Date of experience: March 15, 2022
US
I was very happy with the professional services to check on my application for renting the property in Cambridge by RightMove (Ashleigh). Also the same feedback I received from my references. Good work team. Good luck
Date of experience: March 14, 2022
Gemma Lazzari, I could not speak highly enough of Gemma Lazzari, she is fantastic when it comes to putting tenants through referencing, she will always call with an update to let me know what has been done or what needs to get done to get tenants through in the quickest and best way possible. Thank you. Harry (Blakestanley Estate Agents)
Date of experience: March 14, 2022
I am currently moving rental property, and have been working with Gemma L on the referencing process. Gemma has been exceptional - she worked quickly, helped us to overcome a few bumps in the road, and was all-round outstanding.
Date of experience: March 14, 2022
Ciera was great, so helpful and responsive.
Date of experience: March 11, 2022
US
I contacted Rightmove to remove all images of my property that had previously been advertised. My communications were with Ciera Nolen who took care of my request efficiently and who was quick to reply and act on my emails. Thank you for the prompt and professional service, keep up the excellent work.
Date of experience: March 11, 2022
Very informative and great communication. Emily was pleasure to deal with. A+ service.
Date of experience: March 11, 2022
