Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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Howie ran references on my partner and I and it was hassle free. They made sure to keep us updated every step of the way.
Date of experience: April 29, 2022
It was really easy to fill out the form, Michael called me to sort some stuff out and he was very friendly. Thank you very much!
Date of experience: April 29, 2022
US
Howie ran references on both me and my Wife - we feared that the process would be intrusive and uncomfortable. Howie needed to ask some very personal questions, but did so in a very likeable way with the perfect blend of professionalism and friendliness, putting us both at ease, and making the process simple for us. All completed much more quickly than we anticipated. Many thanks.
Date of experience: April 28, 2022
My first time renting a property via Rightmove, filling out the online forms for the credit check was a simple and easy task, super quick turn around and a stress free process, spoke to a very helpful chap and its all sorted without any problems.
Date of experience: April 27, 2022
Guy provided excelent customer service. He was Extremely helpful, paciente, kind and reassuring along the referencing process which isn't easy and can be rather stressful at times. Guy made the process seamless. Excellent professional, great customer service manners, and very swift response. Congrats Guy and a massive thank you Ilda Miranda
Date of experience: April 25, 2022
Was calling with guy named Michael and helped me a lot
Date of experience: April 25, 2022
Thank you for the help in securing our first home in the UK. Referencing is not an easy process and its stressful, however all the people we spoke with were professional and courteous.
Date of experience: April 25, 2022
Good progress, but you will still allow adverts on your website that discriminate against people receiving housing benefit and families with kids ! When will you ban them all? Without exception. Update.26 April 2022 Dear Rightmove As requested ,please find original message reported to you and your response with reference :********* rightmove.co.uk / 22April 2022 Thank you for taking the time to contact us about property no ********* The property information on our site is provided to us by our advertising member agents and developers so we'll be sending your message straight on to ****************************** They'll correct the information as soon as possible.Edit:(still incorrect on 26/04/2022 ) It's really important to us that the information on our site is up to date and accurate so that we can help our users find their new home. Thanks again for taking the time to provide feedback to our agents. Kind regards, Rightmove ////////////////////// Dear Rightmove . Sadly but obviously is not, and advert is still incorrect on your website regardless of my report to you. Regards.
Date of experience: April 24, 2022
Had an issue I was worried about and customer service in particular Natalie Hall was most helpful in helping to put my mind at rest.
Date of experience: April 22, 2022
