Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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Put in my application to rent a property. Wanted an employer reference which after chasing was sent to them. They blocked the emails after getting my employer to send multiple. Wouldnβt except me FWD the email even though I rung about this multiple times and they said that would be ok. Have spent hours on the phone with no help on how to move forward in this situation. Just made me go around in circles. I have spent the last 6 days trying to sort it while trying to juggle looking after a 4 month old. Just want it sorted. I will never be going through this company again. They are rude and unhelpful.
Date of experience: November 14, 2023
US
I engaged Genesis City to sell my property on Rightmove earlier this year, but after deciding not to proceed, I informed them to delist the property on June 22, 2023. To my dismay, I discovered the property reposted on October 4, 2023. Upon notifying Genesis City on October 25, 2023, they attributed it to a possible system error, stating they were investigating internally and reaching out to Rightmove. Despite their assurance, I've received no updates, leaving me uncertain whether the issue lies with Rightmove or an error on the part of this property agency.
Date of experience: November 10, 2023
Emy was great help and resolved in one morning all of the difficulties.
Date of experience: November 8, 2023
Cheryl was quick to respond and and very informative.
Date of experience: November 7, 2023
Very professional and responsive
Date of experience: November 1, 2023
I Use Zoopla most of the time because I can't filter auctions and Zoopla shows the price in the maps module which makes really useful to work by budget
Date of experience: October 30, 2023
Amazing service for my tenancy check I was accepted for a property subject to references on Saturday. Today, Monday, heard from Rightmove and entered the details required. Was unsure how easy my part would be as I am self-employed and I had to send bank statements etc. Everything was completed the same day by mid-afternoon as I heard from the letting agent all good to go. I was expecting it to take several days, not hours! Thank you SO much for getting us past this stressful stage so quick
Date of experience: October 30, 2023
Meg Perkins, you are a legend. Thank you for great customer service and efficiency.
Date of experience: October 30, 2023
I have been dealing with an extremely difficult and sensitive situation on behalf of my 85 year old father, whom has found himself in rented accommodation. I had the pleasure of dealing with Lewis Henderson an agent of Rightmove, his professionalism, empathy, and help was second to none, a true credit to his company and a man who will go far in his professional life.
Date of experience: October 26, 2023
