Zoomo Reviews

I very good services

The customer service who work online is perfect 🔥

The bike I rented always had issues switching modes and turning lights on/off, then I had issues with the battery (and thus the bike) turning off randomly and they tried to blame me saying I was charging the battery for too long (which is not true. I never charged it for longer than what they told me to charge it for). Eventually I got tired of the persisting issues so I bought a different bike somewhere else and went to return this one. At the time of return I was blamed for breaking the battery which has a minor crack on the top end plastic bit, but they can’t prove the crack wasn’t there when they gave it to me the first time, or that they didn’t break it when they had it for a whole day for a service. They took photos of the bike before giving it to me, but conveniently they don't have photos of the battery condition. Their only "proof" that they gave it to me in perfect condition was: "It's a big no no for us to give a broken battery to someone, so it couldn't have been us". They say that the crack is not wear and tear either, that it could have only happened if someone dropped the battery, but i didn't drop it for sure, they can't prove they didn't, and I was charged $100 for battery repair costs. Ridiculous. The bikes for rent are wasted, noisy, and then you have to deal with all the nonsense, so if you can, just get your own bike or rent somewhere else.

Very nice experience and so lovely employer's especially diana

All the staff at this store are kind and friendly!

They are flexible and can handle sudden repairs.

One of there staff named Diana is really supportive and friendly.

Zoomo is a scam, don’t rent any bike or you gonna be regretting

Avoid at all cost! Use other alternatives like port e-bikes! They are much better in literally every way. 1) Extremely predatory behavior: The company lives on overcharge their customers. I got a bad bike (that I didn't use, they can see it in their GPS) that I had to change but they never gave me extra days for tolerating the bad bike and charged me. Every time I have been to both of their London location, they are always hustling some or the guy. 2) Horrible customer service: When I left with my bike (I got it when the shop was about to close), the bike stopped working while I was riding it and the customer support was completely unresponsive. Its the same with their physical location. Their staff doesn't care about customer service (probably because they are understaffed). 3) False advertising: They advertise one price and give another when you go at the location because there are hidden cost. They never have extra battery or rear box. 4) Terrible bikes: Their bikes can be hit or miss, its up to luck. Some or the other problem will occur with their bikes if you aren't lucky enough because they don't care. 5) Punish them for scams: If you faced similar problem, you can take them to small claims court.

One of staff member Diwya is very humble and doing very well all about services♥️ Really appreciate Mam💐

Gio made an amazing work !

It was a very nice experience. Giovani helped me to gain knowledge about the bycycle and helped me alot

Amazing service on my first bike rental, also had some technical issues with the bike some times but these issues were solved perfectly by the staff. They also heard everything I had issues with and understood my struggle after the servicing the battery issue was solved but another issue popped up with the gps of e bike. The gps was also replaced while servicing the bike. Another issue of the application was smoothly communicated with the support staff from the application, after some days that problem was also resolved. I genuinely like their after service feedback process, in which Richard ensured that the problem was resolved fully. Thankyou Richard Cheers

Great, Richard was very helpful when I got issue with the app

My friend bought a cycle and he told to company that battery is not good working the company told it’s ok if the problem remain same come next week but unfortunately in between these the battery exploded and our apartment completely distroyed.

My friend have a very disappointing and concerning experience with Zoomo-E-Bike. On 21-01-2025, the battery of the e-bike blasted unexpectedly. Thankfully, no one was hurt, but this kind of incident raises serious safety concerns. The quality and safety of the product seem not up to the mark, and I strongly urge the company to take responsibility and address such hazardous issues seriously. Based on my experience, I would not recommend Zoomo E-Bike until they improve their product safety and reliability.

Meine Mieter hatten ein Leihfahrrad und Leihakku von Zoomo. Bei der regelmässigen Wartung wurde eine Fehler der Batterie festgestellt und trotz Nachfrage der Kunden nicht ausgetauscht. 6 Tage später ist der Akku explodiert, 2 Wohnungen komplett ausgebrannt. Viele Mieter Wohnungslos, Sachschaden ca 300.000€. Zoomo schweigt, bietet weder Vermieter noch den Kunden irgendeine Hilfe in irgendeiner Form an. Unfassbar. Wie kann sich eine weltweit tätige Firma so aus der Verantwortung stehlen? Geld von von Kunden abkassieren, aber wenn das Material einen Schaden anrichtet und Menschenleben gefährdet, schaut man einfach weh und tut so als hätte man damit nichts zu tun. Do better ZOOMO!

MEJOR NO IR....LLAME 10 VECES, NADIE CONTESTÓ, VINE A LAS 12 AM, EL QUE DEBERÍA ESTAR PARA ALQUILARME LA BICI NO ESTA, LLEGA A LAS 13H. SON UN DESASTE, MEJOR NO VAYAS.

Amazing experience with Kleng. She is the only one who can understand and managing according to situation. I’m really appreciate you on your quick response and wonderful help you’ve provided me. But one more thing, the order team doesn’t looks responsible as I’ve faced issue and no one responsed for 2 weeks but only kleng who help me out and solve my issue within a day. Thank you

Muy mal, escpeculadores. Te responsabilizan de qualquier cosa que le pase a la bicicleta, tienes que contratar tu un seguro por si roban y esto tendría que recaer en ellos. Sino pagas tu un dineral. La bicicleta daba fallos de batería des de el principio y no la cambiaron. Un servicio malísimo y caro. NO CONTRATEN NUNCA.