William
1 reviews•New Reviewer
over 1 year ago
The service is great
The service is great, and the bike performance satisfied me. Would continue with this service when there is a chance.
Helpful?
TrustScore
3.6
Great
221
26
8
7
112
374 reviews in total
Review summary
Zoomo receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the staff's responsiveness and helpfulness, particularly highlighting the excellent service at locations like Bethnal Green. Consumers appreciate the quality of the bikes, noting their reliability and performance. However, a substantial number of complaints focus on issues with customer service, including problems with the app and unexpected extra charges. Several customers express disappointment with the company's handling of maintenance promises and the overall rental experience, describing it as frustrating and a waste of time and money. While some individuals have had positive interactions, the negative experiences regarding service and fees overshadow the positives. Overall, the sentiment leans towards dissatisfaction.
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Based on reviews, created with AISee what reviewers are saying
Aditya VarmaFeatured
8 months ago
ZOOMO LONDON TOWER BRIDGE THEY WASTED MY TIME,MONEY,EFFORT
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more
MOHAMMED SAMI MOHI UDDINFeatured
8 months ago
Hello everyone hope you doing well
Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more
Sulvik KulvesiFeatured
8 months ago
Best zoomo in london- Bethnal Green
Good service, staff responsive and helpful
DasrFeatured
8 months ago
Brilliant service from the Bethnal team!
Brilliant service from the Bethnal team!
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Lucien Okoth
1 reviews•New Reviewer
over 1 year ago
Unbelievable service
Superb service! Lovely guys always busy yet accommodating and tend to needs with post haste within reason. 0 other services like it a real golden egg of the community
Helpful?
Mughil raj
1 reviews•New Reviewer
over 1 year ago
Good service
Good service
Helpful?
Yuhang Mao
1 reviews•New Reviewer
over 1 year ago
Services are very efficient and warm
The bike Looks very good，and services are very efficient and warm
Helpful?
Richard Dacanay
1 reviews•New Reviewer
over 1 year ago
Excellent Customer Support.
Excellent Customer Support.
Helpful?
Sebastián Franco Galeano
1 reviews•New Reviewer
over 1 year ago
Amazing bikes good service and nice…
Amazing bikes good service and nice staff.
Helpful?
Nahid Hasan
1 reviews•New Reviewer
over 1 year ago
They were very kind
They were very kind, they already had the shop closed and they help me rent the bike after 6, I would really recommend them thanks!!
Helpful?
Chris Chohan
1 reviews•New Reviewer
over 1 year ago
Jobelle helped me a lot in resolving my…
Jobelle helped me a lot in resolving my issue. He didn't took long to reply always replying fast and listens carefully and work on it quickly. Love the service.
Helpful?
Julian Ramirez
1 reviews•New Reviewer
over 1 year ago
it was great!
it was great!
Helpful?
Selemon Tesfayesus Kibreab
1 reviews•New Reviewer
over 1 year ago
Nicollta she make my bike nice
Nicollta she make my bike nice
Helpful?
yang xia
1 reviews•New Reviewer
over 1 year ago
The look is very beautiful and the…
The look is very beautiful and the battery is good and the staff there are very friendly so I lo definitely return in the future！
Helpful?
Jamal Ahmad
1 reviews•New Reviewer
over 1 year ago
My query and concerns were timely…
My query and concerns were timely managed by Jobelle, in’am wholeheartedly grateful for support and assistance provided by her👍🏻
Helpful?
Ajay Mungalpara
1 reviews•New Reviewer
over 1 year ago
Smooth and super fast service
Smooth and super fast service
Helpful?
呂錠頤
1 reviews•New Reviewer
over 1 year ago
Good 0000000
Good 0000000
Helpful?
Richard AG
1 reviews•New Reviewer
over 1 year ago
Good bikes n also good staff
Good bikes n also good staff
Helpful?
Aryaman
1 reviews•New Reviewer
over 1 year ago
Great experience booking my first bike!
Great experience booking my first bike!
Helpful?
s k
1 reviews•New Reviewer
over 1 year ago
レンタル
とても対応良かったです！日本語も沢山話してくれました！
Helpful?
อัษฎา แท่นแก้ว
1 reviews•New Reviewer
over 1 year ago
Such a good experience
Such a good experience, riding with zoomo bike, it was really fun 👍🏻👍🏻👍🏻👍🏻
Helpful?
Tommy Leo
1 reviews•New Reviewer
over 1 year ago
very helpfull everytime i come to…
very helpfull everytime i come to workshop, the bike itself is great.. thank you
Helpful?
Camilo Jimenez laguna
1 reviews•New Reviewer
over 1 year ago
It was good we have services included…
It was good we have services included and never have any problems Good service
Helpful?
Frequently asked questions for Zoomo
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About Zoomo
Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
Company information
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