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Avoid at all cost
Avoid at all cost! Use other alternatives like port e-bikes! They are much better in literally every way. 1) Extremely predatory behavior: The company lives on overcharge their customers. I got a bad bike (that I didn't use, they can see it in their GPS) that I had to change but they never gave me extra days for tolerating the bad bike and charged me. Every time I have been to both of their London location, they are always hustling some or the guy. 2) Horrible customer service: When I left with my bike (I got it when the shop was about to close), the bike stopped working while I was riding it and the customer support was completely unresponsive. Its the same with their physical location. Their staff doesn't care about customer service (probably because they are understaffed). 3) False advertising: They advertise one price and give another when you go at the location because there are hidden cost. They never have extra battery or rear box. 4) Terrible bikes: Their bikes can be hit or miss, its up to luck. Some or the other problem will occur with their bikes if you aren't lucky enough because they don't care. 5) Punish them for scams: If you faced similar problem, you can take them to small claims court.