Amy who works in the customer service…
Amy who works in the customer service department deserves a huge pay rise.

Ride and Glide is a UK-based retailer specializing in electric bikes, scooters, and skateboards. The company offers a diverse range of high-quality electric personal transportation options designed for both daily commuters and recreational riders. Customers can choose from various models, including e-scooters, e-bikes, and electric skateboards, catering to different preferences and needs. In addition to its extensive product lineup, Ride and Glide provides free UK delivery on orders over £100 and operates a demo centre, allowing customers to test products before purchase. The company focuses on promoting green energy solutions and aims to offer innovative transportation alternatives for environmentally conscious consumers. With a commitment to customer satisfaction, Ride and Glide emphasizes quality and performance across its offerings.
Ride and Glide receives overwhelmingly positive feedback for its exceptional service and fast delivery. Customers frequently highlight the helpfulness and knowledge of the staff, with many praising the quick responses to inquiries and the overall quality of the products, such as the Onewheel and electric bikes.
Reviewers appreciate the personalized experience and the care taken in packaging their purchases. However, some customers express frustration with the website's functionality and post-sale support, citing issues with repairs and communication after the sale. Despite these concerns, the majority of feedback reflects satisfaction with the shopping experience and product quality. Overall, Ride and Glide is viewed positively, with a strong emphasis on customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 174 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 5 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.7 | 3 |
| Mar 25 | 4.7 | 3 |
| Apr 25 | 4.0 | 4 |
| May 25 | 5.0 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 174 most recent reviews.
“Bought a one wheel from ride and glide marketplace, arrived super fast, everything as advertised”
“New user, started to list item, it said it would create an account with first item”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | −3% | 174 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Ride and Glide is #1 of 5 on overall rating in this group.
174 reviews of Ride and Glide. Filter by what matters to you.
Amy who works in the customer service department deserves a huge pay rise.
11/10 Service
This is a great company. They certainly excel in looking after customer needs
Good customer service. Had an issue with a brand new Vsett10+ scooter which was collected, diagnosed with a faulty speed controller, fixed, and then returned to me. This scooter is very heavy so courier would have been expensive, truly good customer service. Highly recommended company.
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Amazing and helpful in all circumstances. Always there to help and get things done smoothly. The company’s customer service is great!
Ride + glide always send their items super quick and have been essential with my Onewheel! Whenever I need to get a great fast deal I head to them and they reward loyalty with discounts which is even better!
From start to finish, Ride and Glide were exceptional in my purchase of my new scooter. I spoke with them on their online chat for a few days before making my decision and they couldn't be more helpful. The scooter arrived the next day, tracked and well packaged and checked by R&G. These guys are brilliant! Thank you Ride & Glide!
Been using PEV vehicles for the past years and a half, I've used loads of different companys but ride + guide are single handedly the best UK based company out there. You won't find better customer service, they are the best in the game. 10/10
Recently purchased a onewheel pint from ride and glide. The website was easy to use and the onewheel turned up super fast. Many thanks.
Purchased a onewheel pint from ride and glide, super company, fast delivery and well packaged item.
Bought a Onewheel XR. Fantastic customer service. Recommend.
I have ordered numerous items from Ride and Glide during the last few months. The service and delivery of items is first rate. Even if items are placed on back order, R&G ensure the items are sent a soon as they receive them. A thoroughly recommended company and one I’ll certainly use again for my Onewheel needs. Cheers R&G!
Great experience with ride & glide. Fast delivery, awesome and funny staff. Thumbs up
Great customer service. Quick delivery on a OneWheel Pint and quick to rectify a postage error on some accessories (suspect someone at the Post Office was having a bad day 😉)
This company is the best for electric scooters... I will complain about a lot of things check my reviews on food and other products I have bought.. Ride and glide have gone above and beyond on there costomer service I have sent my scooter back due to a default not on there part it has arrived back in 2 days. I would advise buying from this company due to the help they provide on the phone and in the workshop... Cheers guys have a boss new year...
excellent service i would buy from the lads again very helpful got answers to my emails under an hour all the time i will be recommending Ride + Glide to my friends
Ride and Glide is a UK-based retailer specializing in electric bikes, scooters, and skateboards. The company offers a diverse range of high-quality electric personal transportation options designed for both daily commuters and recreational riders. Customers can choose from various models, including e-scooters, e-bikes, and electric skateboards, catering to different preferences and needs. In addition to its extensive product lineup, Ride and Glide provides free UK delivery on orders over £100 and operates a demo centre, allowing customers to test products before purchase. The company focuses on promoting green energy solutions and aims to offer innovative transportation alternatives for environmentally conscious consumers. With a commitment to customer satisfaction, Ride and Glide emphasizes quality and performance across its offerings.
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