Very good customer service.
Very good customer service.

Ride and Glide is a UK-based retailer specializing in electric bikes, scooters, and skateboards. The company offers a diverse range of high-quality electric personal transportation options designed for both daily commuters and recreational riders. Customers can choose from various models, including e-scooters, e-bikes, and electric skateboards, catering to different preferences and needs. In addition to its extensive product lineup, Ride and Glide provides free UK delivery on orders over £100 and operates a demo centre, allowing customers to test products before purchase. The company focuses on promoting green energy solutions and aims to offer innovative transportation alternatives for environmentally conscious consumers. With a commitment to customer satisfaction, Ride and Glide emphasizes quality and performance across its offerings.
Ride and Glide receives overwhelmingly positive feedback for its exceptional service and fast delivery. Customers frequently highlight the helpfulness and knowledge of the staff, with many praising the quick responses to inquiries and the overall quality of the products, such as the Onewheel and electric bikes.
Reviewers appreciate the personalized experience and the care taken in packaging their purchases. However, some customers express frustration with the website's functionality and post-sale support, citing issues with repairs and communication after the sale. Despite these concerns, the majority of feedback reflects satisfaction with the shopping experience and product quality. Overall, Ride and Glide is viewed positively, with a strong emphasis on customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 174 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 5 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.7 | 3 |
| Mar 25 | 4.7 | 3 |
| Apr 25 | 4.0 | 4 |
| May 25 | 5.0 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 174 most recent reviews.
“Bought a one wheel from ride and glide marketplace, arrived super fast, everything as advertised”
“New user, started to list item, it said it would create an account with first item”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | −3% | 174 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Ride and Glide is #1 of 5 on overall rating in this group.
174 reviews of Ride and Glide. Filter by what matters to you.
Very good customer service.
Having already been familiar with the excellent R’n’G scooter videos, it was an easy choice to approach them for my next step up the scooter ladder. Delight to deal with and went extra mile to arrange colllection. A+++
Great company and customer service! Ordered 2 onewheels and various parts over the years and had no qualms at all!
Very helpful over the phone sent me free nut protectors off their display model vsett as mine had fell off
Great product and super fast shipping
Excellent customer service and support. Knowledgeable and great prices. Cheers.
Very happy with my electric scooter. Delivery was fast and trouble free. Customer services were also very helpful when I called with a few queries.
Exceptionally fast delivery. Bought for my son for Christmas he loves it! Bit of feedback maybe don't put a picture of scooter on the box as his surprise was ruined as he took the delivery whilst i was at work. Buy overall brilliant service and delivery Thank you
ordered a vsett 9+ from ridenglide package arrived within 2 days and there was no damage to the packaging. i have ordered a e scooter before from a different vendor so i was not really looking forward to checking every bolt and nut it was not a very good experience. but boy was i surprised this is a totally different experience. all bolts and nuts was tight scooter was set up for UK units and everything was perfect i didn't even need to adjust the brakes. the scooter is justv perfect and i love it the service from ride n glide was second to none and any query i had was answered within hours. this will probably be my go to store for this kind of thing going forward.. great service ride n glide
Great service and great product. The onewheel pint x is an amazing piece of technology.
Love watching all the video reviews,very helpful in understanding which scooter to buy and the staff on the Web do a great job getting in touch with advice altogether good company.
The guys are great and very responsive.We had a problem with a shipping payment and they told exactly what I had to do.Thank you guys again
The staff at ride and glide are outstanding fantastic customer service and support
Despite DHL giving us the runaround, the friendly team helped to get the delivery done and I received my item. I had difficulty understanding an element of its operation (its an electric unicycle) and they patiently talked me through what I was doing wrong on speakerphone. I felt they genuinely cared about my experience and safety.
Probably one of the best customer support companies I have dealt with! Couldn't be happier with them! I had a problem with my scooter nothing to do with ride and glide (manufacturer problem), they sent me a reinforced replacement part the next day, they even offered to fit the part themselves. Use these if you are buying a scooter if you want warranty and excellent support
I preordered an Etwow GT. I absolutely adore the scooter and am very thankful for ride and glides help along the way.
Ride and Glide is a UK-based retailer specializing in electric bikes, scooters, and skateboards. The company offers a diverse range of high-quality electric personal transportation options designed for both daily commuters and recreational riders. Customers can choose from various models, including e-scooters, e-bikes, and electric skateboards, catering to different preferences and needs. In addition to its extensive product lineup, Ride and Glide provides free UK delivery on orders over £100 and operates a demo centre, allowing customers to test products before purchase. The company focuses on promoting green energy solutions and aims to offer innovative transportation alternatives for environmentally conscious consumers. With a commitment to customer satisfaction, Ride and Glide emphasizes quality and performance across its offerings.
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