Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss and…
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
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All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
MS
Deliver once. Pay twice.
I received an email from Rhenus asking me to select a date for delivery and to inform them of any access issues. It was easy to select the date from the dropdown, but there was no way to inform them of local road restrictions. The email was “no reply“ and their WhatsApp account only allowed you to enter numbers related to specific topics, none of which were about delivery instructions. Needless to say, the delivery came 10 minutes after the road restrictions began. The driver phoned to say that he couldn’t get to the house. I asked if they could kindly do their next delivery and return in an hour after the restrictions ended. “No chance mate” was the reply. “I’m failing the delivery”. Most decent delivery companies would have re-delivered the next day, but not Rhenus. Everything was returned and I then had to renegotiate with the retailer for a re-delivery. Customer service was dismissive and unsympathetic: “Sorry sir, you will need to pay the full delivery charge again before we’ll even discuss getting your doors to you, if you cancel the order we’ll deduct the initial delivery fee”. I had no choice but to pay up. Having read many other negative reviews, the common theme seems to be poor communication. No phone numbers, a Bot driven WhatsApp account and “no reply” email addresses. Rhenus seem to acknowledge this in their replies, but have done nothing to improve their communication with customers.
Date of experience: July 4, 2025
FB
Fat Bird
US
Gold Standard Service
Why can’t other delivery companies be like Rhenus. Right from the moment I booked my chosen delivery date I was kept informed by email and whats app messages. As promised I received my two hour delivery window the day before plus I had a call from the delivery team on the day to tell me they were 25 minutes away. They were polite, respectful and they handled my four doors with the utmost care. Absolutely can’t fault them, thank you for a five star service.
Date of experience: July 4, 2025
MR
Efficient communication and delivered…
Efficient communication and delivered to the door, Heavy parcel so very grateful to the courier
Date of experience: July 4, 2025
JA
Polite and careful of property when…
Polite and careful of property when collecting return. Came on time and rang to say they were close by.
Date of experience: July 4, 2025
CM
Consistently excellent
Consistently excellent
Date of experience: July 4, 2025
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