Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
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Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss andβ¦
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
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All reviews
1,000 total β’ Write a review
Showing 111 - 120 of 996 reviews
BB
Smooth and efficient.
Smooth and efficient.
Date of experience: July 3, 2025
TP
Kept me updated on the progress of myβ¦
Kept me updated on the progress of my delivery. Asked where I would like the package left. Polite and respectful of my property.
Date of experience: July 3, 2025
PM
Delivery people are great
Delivery people are great
Date of experience: July 3, 2025
MT
The delivery was on time and I receivedβ¦
The delivery was on time and I received enough reminders before arrival. They brought my parcel upstairs and placed it where I want it to be. Thank you.
Date of experience: July 3, 2025
MD
Very polite and efficient delivery men
Very polite and efficient delivery men, an asset to the delivery company.
Date of experience: July 3, 2025
J
James
US
NOT a delivery service. Glorified man with a van
Hands-down the worst delivery service I have ever witnessed. I can confidently say 'witnessed' because I watched this from my living room window in real-time. 1. Delivery driver was late and outside of the allocated delivery time. 2. Delivery driver arrived and did not attempt to park. Instead he put his hazard lights on in the middle of the road, got out and approached my front door. 3. Upon seeing this, I grabbed my dog to put it in the bedroom and out of the way and returned to see the delivery driver get back into his van and drive off. 4. 'Failed delivery' card was left in my door. Having a dog, I would have known if a knock on my front door would have happened - nothing. 5. The phone number they leave on their card does not work - you cannot call them, only contact them on Whatsapp and when you do manage to speak to someone they inform you that they are unable to send the driver back. Absolute joke of a delivery service. This is not a delivery service - essentially just 'man with a van' that companies like DUSK rely on for cheap delivery costs. The company you order from have no authority over them so cannot demand the driver to go back and actually attempt the job you have taken a day off work to be home for.
Date of experience: July 3, 2025
TS
Friendly and considerate delivery men.
Friendly and considerate delivery men.
Date of experience: July 3, 2025
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